When you have read-write access to an eGC1, but find that you are in read-only mode, it can be frustrating.
There are three possible reasons why your eGC1 might open in read-only mode:
|Status||To make changes to a Routing eGC1, you must withdraw it. If your eGC1 has reached In OSP status and you have indicated “Yes” for the Ready to Submit question, contact OSP to have them return the eGC1 to you; otherwise you can withdraw it.|
|Locked for Editing – 1||Your eGC1 was already being edited by another user when you opened it. Only one person may have an eGC1 open for editing at a time. You can see who is currently editing an eGC1 by looking at the top of any page.
To resolve this situation, contact the person who is editing the eGC1 and ask them to close the eGC1 to allow editing by a different person.
|Locked for Editing – 2||Another user recently exited your eGC1 without closing out of the eGC1 correctly. When this occurs, the system maintains an active status for the eGC1 in the SAGE database for 45 minutes, even after the user closes his or her browser.
To resolve this, the user who exited incorrectly must log back into SAGE, re-open the item, and then close out properly. If the user is unavailable, you can wait 45 minutes, at which point the system will automatically log the person out, or you can call the ORIS Help Desk (685-8335) for further assistance.
Note: To close an eGC1 properly, click the Save & Close this eGC1 link or the Back to My eGC1s link. Do not just close your browser window.