Study Abroad

In the field

We hope that leading your program is engaging and enriching. Ideally, you and your students are able to focus on site integration and academics while abroad.

In an emergency

  • In an emergency, or if you need assistance from the UW, please consult the UW International Emergency Assistance and call 001.206.632.0153.
  • You may also call or email your program manager if you need non-emergency assistance or advice.
  • We encourage you Add key UW international emergency assistance contacts to your smartphone, device or computer. It’s easy to do! Text uwglobal to 444-999 or visit this webpage.

Program Director Handbook

Please download and read this document. It includes all of the UW, international and insurance information that you may need to access while abroad.

Download handbook

Country information pages

Please review  the specific travel and emergency information for your program location(s). We encourage you to print this information and bring it with you. The UW Global Travelers site also offers comprehensive information about travel health, safety and security.

Country information pages

We understand that things do not always go according to plan when you are in the field. We are here to help you in these cases.

Field advance card issues

Self-Troubleshooting

PROBLEM TROUBLESHOOTING TIP
Card doesn’t work
  • Check your balance online or by phone to ensure you have sufficient funds. If you do not have sufficient funds, contact UW Study Abroad F&A to discuss additional funding.
  • There is a maximum cash withdrawal of $500 USD per day and a $2,500 USD point-of-sale per day. Cash withdrawal limits may be lower in certain countries/banks/ATMS. Please check and plan accordingly.
  • The debit card is NOT CHIP enabled. Do not insert the card into a machine that is not an ATM. Your card may be frozen and will need to be unlocked by customer service. If a merchant is charging your card, ask them to swipe the card.

This also applies to ATM machines. Going to ATM machines owned by large banks have better success withdrawing cash

PIN doesn’t work
  • Swipe and sign for the purchase instead.
  • Reset your PIN after your purchase online or by phone
Message: “Unable to process your transaction at this time.” ATM may be offline or out of cash, try another ATM. In some locations you may be unable to use ATM’s on religious holidays; try to withdraw funds the next day.

Contact Customer Service

CUSTOMER SERVICE GROUP CONTACT INFORMATION DETAILS NEEDED
Study Abroad F&A (8:00am-5:00pm Pacific M-F) 206-685-1438 or uwsafa@uw.edu
  • Card name and last 4 digits
  • Error messages received
UW Field Advance Office (8:00am-5:00pm Pacific M-F) fieldadv@uw.edu or pcshelp@uw.edu, 206-543-4500
  • Card name and last 4 digits
  • Error messages received
Western Union 1+604-639-1704, www.wubsprepaid.com
  • Transaction Type – debit purchase or ATM cash withdrawal
  • Date
  • Amount
  • Location
  • Error message

Other Payment Options               

If you cannot resolve issues with your Western Union card before payment must be made, use the following payment methods in this order:

  1. Use field advance cash if available
  2. If the SAFA office is open, contact us to charge our card by phone.
  3. Last option, pay with your personal cash. Submit the receipt along with the reimbursement form and SAFA will process the reimbursement through Ariba. Note: Please do not enter any expenses paid with personal funds on your field advance expenditure spreadsheet. They are handled separately.

Advance payment not received

If you arrive at your destination and your vendor says they have not received your advance payment, here are some steps you can take to check on or confirm payment:

  • Check your email to see you received a wire initiation email from SAFA. This email provides wire tracking information that you can show to your vendor
  • Contact SAFA to check on the progress of the wire payment; they may be able to pay by card over the phone if wire payment has not already been sent
  • Make a payment with your field advance card or cash (follow up with SAFA to have additional funds added to your card as needed)
  • Contact Nick Hill (Global Travel Security Manager)

Unforeseen/emergency expenses

If you are in a situation that requires you to make a substantial unforeseen or emergency payment, please see the following.

  • Make a payment with your field advance card or cash (follow up with SAFA to have additional funds added to your card as needed)
  • Call the UW Global Emergency line at 001-206-632-0153
  • Please note that any medical care or supplies students receive during the program CANNOT be paid for with program funds. If the student is unable to pay at the time of treatment, call the UW Global Emergency line (phone number above), and they can help with emergency funds.