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by Sheryl Burgstahler, Ph.D
Libraries play an important role in ensuring that everyone has access to information in printed and electronic forms. In making these resources accessible, principles of universal design (UD) can be employed.
Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 prohibit discrimination against individuals with disabilities. According to these laws, no otherwise qualified person with a disability shall, solely by reason of his or her disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any program or activity of a public entity. "Person with a disability" means "any person who has a physical or mental impairment which substantially limits one or more major life activities including walking, seeing, hearing, speaking, breathing, learning, and working, has a record of such an impairment, or is regarded as having such an impairment."
To make your library accessible and useful to everyone, employ principles of UD. Universal design means that rather than designing your facility and services for the average user, you design them for people with a broad range of abilities, disabilities, and other characteristics—such as age, reading ability, learning style, language, culture, and others. Keep in mind that students and other visitors may have learning disabilities or visual, speech, hearing, and mobility impairments. Making your library accessible to them will make it more usable by everyone and minimize the need for special accommodations for those who use your services and for future employees as well. Make sure everyone feels welcome, and can
Train staff to support people with disabilities, respond to specific requests for accommodations in a timely manner, and know whom they can contact if they have disability-related questions.
The following questions can guide you in making your library accessible to everyone. Your disabled student services office may also be able to assist you in increasing the accessibility of your services. This content does not provide legal advice. Consult your campus legal counsel or ADA/504 compliance officer regarding relevant legal issues. A consultation with your regional Office for Civil Rights (OCR) can also help clarify issues.
Consider diversity issues as you plan and evaluate services.
__ Are people with disabilities, racial and ethnic minorities, men and women, young and old students, and other groups represented on your staff in numbers proportional to those of the whole campus or community?
__ Does the library have a written policy and description of services for patrons with disabilities, including information on how to request accommodations?
__ Is accessibility included in the procurement of library holdings?
__ Does the library have a procedure in place that ensures timely response to requests for disability-related accommodations and other special assistance?
__ Are disability-related access issues addressed in your evaluation methods?
Ensure physical access, comfort, and safety within an environment that is inclusive of people with a variety of abilities, racial and ethnic backgrounds, genders, and ages.
__ Are there parking areas, pathways, and entrances to the library that are wheelchair-accessible and clearly identified?
__ Are all levels of the library connected via an accessible route of travel, or are there procedures to assist patrons with mobility impairments in retrieving materials from inaccessible locations?
__ Are elevator controls accessible from a seated position and available in large print and Braille or raised notation? Do elevators have both auditory and visual signals for floors?
__ Are wheelchair-accessible restrooms with well marked signs available in or near the library?
__ Are information desks and facilities such as book returns wheelchair accessible?
__ Are aisles kept wide and clear of obstructions for the safety of users who have mobility or visual impairments?
__ Are there ample high-contrast, large print directional signs throughout the library? Are shelf and stack identifiers provided in large print and Braille formats? Are call numbers on book spines printed in large type? Is equipment marked with large print and Braille labels?
__ Are telecommunication devices for the deaf (TTY/TDD) available?
__ Are private study areas available for patrons with disabilities who need to bring personal equipment, who need the assistance of a reader, or who are distracted by noise and movement around them?
__ Is lighting adjustable by the individual?
Make sure staff are prepared to work with all patrons.
__ Are all staff members aware of issues related to communicating with patrons of different races and ethnicities, ages, and abilities? (See "Communication Hints" at the end of this publication for suggestions.)
__ Are staff trained in the use of telecommunication devices for the deaf (TTY/TDD), the Telecommunications Relay Service, and assistive computer technology provided in the library?
__ Are staff trained in policies and procedures for providing accommodations to patrons with disabilities?
__ Do staff members have ready access to a list of on- and off-campus resources for students with disabilities?
__ Are staff knowledgeable about other organizations, such as federally-funded Talking Book and Braille Libraries, that provide services to patrons with disabilities?
__ Do service staff wear large-print name badges?
__ If there are staff members with sign language skills, are they identified to other staff members so that, when available, they can assist patrons who are deaf?
Ensure that publications and websites welcome a diverse group and content is accessible to everyone.
__ Can the library's electronic and information resources, including web pages, online catalogs, indexes, and full-text databases and CD-ROMs, be accessed with a variety of adaptive computer technologies such as screen readers?
__ Are librarians prepared to assist patrons with inaccessible electronic resources by providing consultations or materials in other formats?
__ Are reader and research assistants available to patrons with visual impairments?
__ Are reference and circulation services available by phone, TTY/TDD, and electronic mail?
__ Are resource delivery services available for patrons unable to leave their homes, retirement facilities, or hospitals?
__ Are applications for the nationwide network of Talking Book and Braille Libraries available for patrons with print-related disabilities?
__ Are large magnifying glasses available for patrons with low vision?
__ In key publications and on your website, do you include a statement about your commitment to universal access and procedures for requesting disability-related accommodations? For example, "Our library's goal is to make all materials and activities accessible. Please inform project staff of accessibility barriers you encounter and of accommodations that will make information resources accessible to you."
__ Are all printed publications available (immediately or in a timely manner) in alternate formats such as Braille, large print, and electronic text?
__ Are key documents provided in language(s) other than English?
__ Do electronic resources, including web pages, adhere to accessibility guidelines adopted by your institution or library? Section 508 Standards for Accessible Electronic and Information Technology (http://www.access-board.gov/sec508/guide/) and Web Content Accessibility Guidelines (WCAG) (http://www.w3.org/WAI/intro/wcag.php) are most commonly used. For general information about making your website accessible to everyone, consult World Wide Access: Accessible Web Design video and publication at http://www.washington.edu/doit/Video/www.html.
__ Do you include a statement on your website affirming your commitment to accessible design? For example, "We strive to make our website universally accessible. We provide text descriptions of graphics and photos. Video clips are open-captioned and audio-described, providing access to users who can't hear the audio or see the video, respectively. Suggestions for increasing the accessibility of these pages are welcome."
__ Do videos developed or used in the library have captions? For more information, consult Creating Video and Multimedia Products That Are Accessible to People with Sensory Impairments at http://www.washington.edu/doit/Brochures/Technology/vid_sensory.html.
__ Do you ask vendors about accessibility features (e.g., captioned video, compatibility with assistive technology) before purchasing computers and software?
__ Is an adjustable-height table available for each type of workstation to assist students who use wheelchairs or are small or large in stature?
__ Do you provide adequate work space for both left- and right-handed users?
__ Are large-print key labels available to assist students with low vision?
__ Is software to enlarge screen images and a large monitor available to assist students with low vision and learning disabilities?
__ Do you provide a trackball to be used by someone who has difficulty controlling a mouse?
__ Are wrist and forearm rests available to assist some people with mobility impairments?
__ Are staff members aware of accessibility options (e.g., enlarged text feature) included in computer operating systems and of assistive technology available in the facility?
__ Are procedures in place for a timely response to requests for assistive technology?
Ensure that everyone feels welcome and can participate in events sponsored by the organization.
__ Are events located in wheelchair-accessible facilities? Is the accessible entrance clearly marked?
__ Is information about how to request disability-related accommodations included in publications promoting events?
__ Is accessible transportation available if transportation is arranged for other participants?
This checklist was field tested at more than twenty postsecondary institutions nationwide (see http://www.washington.edu/doit/Brochures/Academics/admin.html). The results of a nationwide survey to test face-validity of checklist items led to further refinement of the checklist. To increase the usefulness of this working document, send suggestions to sherylb@u.washington.edu.
An electronic copy of the most current version of this publication as well as additional useful brochures can be found at http://www.washington.edu/doit/Brochures/. A 10-minute video, Equal Access: Campus Libraries, demonstrates key points summarized in this publication. It may be freely viewed online and purchased in DVD format from DO-IT. Consult http://www.washington.edu/doit/Video/ for access to this and other videos that may be of interest. Permission is granted to reproduce DO-IT videos and publications for educational, noncommercial purposes provided the source is acknowledged.
For more information about making your library accessible to everyone, consult The Student Services Conference Room at http://www.washington.edu/doit/Conf/. There, a collection of documents and videos provide further details about making student services accessible to everyone. They include checklists for career services, distance learning, computer labs, recruitment and admissions, registration, housing and residential life, financial aid, libraries, tutoring and learning centers, and student organizations. The Conference Room also includes a searchable Knowledge Base of questions and answers, case studies, and promising practices.
Principles of universal design can be applied to all aspects of your service. For more information about applications of universal design consult http://www.washington.edu/doit/Resources/udesign.html.
DO-IT (Disabilities, Opportunities, Internetworking, and Technology) serves to increase the successful participation of individuals with disabilities in challenging academic programs such as those in science, engineering, mathematics, and technology. Primary funding for DO-IT is provided by the National Science Foundation, the State of Washington, and the U.S. Department of Education.
To order free publications or newsletters use the DO-IT Publications Order Form; to order videos and training materials use the Videos, Books and Comprehensive Training Materials Order Form.
For further information, to be placed on the DO-IT mailing list, or to request materials in an alternate format, contact:
DO-ITDirector: Sheryl Burgstahler, Ph.D.
The contents of this publication and accompanying video were developed under a grant from the Department of Education, No. P333A020044. However, these contents do not necessarily represent the policy of the Department of Education, and you should not assume endorsement by the Federal Government.
Copyright 2008, 2007, 2006, 2005, 2004, 2003, 2001, 1999, 1997, University of Washington. Permission is granted to copy these materials for educational, noncommercial purposes provided the source is acknowledged.
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