Frequently Asked Questions

How do I get in contact with a Financial Aid counselor?

You can get in contact with our Financial Aid counselors by calling 206-543-6101 during our phone service hours:

September 1- 10

Monday – Friday

10:00am – 2:00 pm

 

September 15 – October 8

Monday – Friday

10:00am – 3:00pm

Please see updates to hours under News & Updates.

Financial Aid counselors are also available for limited phone appointments. If you are a currently registered UW Seattle student and you wish to speak with one of our financial aid counselors you can use our scheduling page to book an appointment. The appointments are over the phone and are limited to 10 minutes in order to serve as many students as we can. If no appointments are currently available, please check our scheduling page again later, as we release new appointments every Friday. You will need your UW NetID to access the scheduling page.

You can also reach a financial aid counselor by email using our contact form. If you have questions regarding our processing time, or email response time, please see our current processing times on this page.

In-person advising in the financial aid office remains suspended.

We appreciate your patience and understanding as we work hard to provide the best financial aid support and services while maintaining the health and safety of our staff, students, and the UW community.

We did the FAFSA and accepted our Parent PLUS Loan, what is the next step?

Your parent will need to go to https://studentaid.gov and log-in using their own name, SSN, DOB and their own FSA Id. Next, they must click on “Request Direct Plus Loan”, and then “Parent PLUS”. Complete the 4 step application process. For more detailed information regarding the Parent Loan request process, click here for a checklist that you can print out. For additional FAQs regarding the Parent PLUS loans, please see this page.

What is Verification?

You may be asked at any time to submit documents or other information to be used in the review of your application and determination of your aid eligibility. This is perfectly normal. Verification is a routine process where we need to collect information and certain documents from you to verify the information submitted on your financial aid application. We may ask for confirmation of your household size, income and tax documents, clarification of assets, etc. If your application is selected for review, our office will notify you via email. The email will have instructions on how to submit the requested information.

Please respond to any request as soon as possible; review of your file may be delayed until all requested documents are submitted. The volume of material to be reviewed is substantial and we appreciate your patience during the review process.

Who is eligible for the Higher Education Emergency Relief Fund III?

Students who meet basic eligibility criteria for federal financial aid and who have exceptional financial need can be considered for these funds. The Office of Student Financial Aid (OSFA) will use the Free Application for Federal Student Aid (FAFSA) data to determine your eligibility. If you are eligible to file a FAFSA or WASA but have not yet filed for 2021-22 and need assistance, please file a FAFSA at studentaid.gov and a WASFA at https://readysetgrad.wa.gov/wasfa.

Under U.S. Department of Education rules for the program, these funds can be awarded to undergraduate, graduate, and professional students enrolled at the UW. Students enrolled through Continuum College fee-based degree programs are eligible for consideration too. Please see this page for more detailed information.

What is a UW Federal Emergency Relief Fund III standard grant?

The federal government directed universities to prioritize students with exceptional financial need.  The UW wants to provide economic relief quickly to students who may have experienced additional expenses and/or a loss of income due to COVID-19.  Therefore, we have used the HEERF III emergency aid funds to provide a standard relief grant of $1,800 based on the family income reported on your FAFSA or WASFA in Spring 2021.

Please see this page for more detailed information.

What can I do if my income or my family’s income has changed due to COVID-19?

We understand this is a challenging and difficult time and there is much uncertainty right now. We are here to help. If you are experiencing a change in your or your family’s income, please let us know by providing additional information about your situation.

For the 2021-22 academic year, if your parent(s) are experiencing a change in their financial situation as a result of COVID-19, please have them complete the Revision Request for Change in Financial Situation COVID-19 Impact.

If you (or your spouse) are experiencing a change in your financial situation as a result of COVID-19, please provide additional information using the Revision Request for Change in Financial Situation. You can indicate that the nature of the change is due to COVID-19.

All our forms for the 2021-22 academic year can be found on our forms page.

What is the best way to submit documents that were requested by the Financial Aid Office?

If you received a request for additional information, please use the link to the form in the email. If you are submitting additional documentation you can upload in a secure manner by using our form “Information Update”. It can be found under General on our forms page.

Is there Emergency Aid available to students impacted by the COVID19 pandemic?

Yes, the UW has an emergency aid program. More information and the emergency aid request form can be found at https://www.washington.edu/emergencyaid/. Our emergency aid team will respond to your request within 7-10 business days and offer options for assistance.

 

More answers to frequently asked questions can be found here. If these FAQ’s do not help address your question, then please contact us. For up-to-date campus information, visit washington.edu/coronavirus.