My name is Amy. I have a speech impairment, although my speech is clear enough to be understood by most people. I am a high school senior, and I plan to attend a local community college after I graduate.
I went to the community college admissions office to get some help with my application. I was immediately referred to the college's disabled student services office.
When I arrived at the disabled student services office, I explained that I had questions about the application. The disabled student services coordinator took me back to admissions to make sure they provided me with the assistance that I requested. We explained that I was not looking for accommodations but that I simply needed an explanation about some of the information requested to complete the forms.
This case study demonstrates the following:
- Admissions office staff, as well as staff of other student services offices, need to clearly understand the role of the disabled student services office.
- A student with a disability may not need accommodations; often their questions are the same as those that might be asked by other students.
- Front-line personnel need to be trained to meet the needs of students with disabilities and understand when referrals to disabled student services should be made for disability-related accommodations.