First, verify that you have read-write access by checking the Assign Access page.
If you do have read-write access, there are three possible reasons why your eGC1 might open in read-only mode:
- Your eGC1 is in Routing status or has been approved by OSP. To make changes to the eGC1, you must withdraw it from Routing status. If you have marked your eGC1 as ready to submit and it is In OSP status, contact OSP to have them return the eGC1 to you.
- Your eGC1 is being edited by another user at the same time you are trying to access it. Only one person may have an eGC1 open for editing at a time. To resolve this situation, contact the person who has access to the eGC1 and request that they log out to allow editing by a different person. You can see who is currently logged in by looking at the top of any page of the eGC1.
- Another user recently exited your eGC1 without logging out of SAGE correctly. When this occurs, the system maintains an active status for the eGC1 in the SAGE database, even after the user closes his or her browser.
To resolve this, the user who exited incorrectly must log back into SAGE and then log out properly. If the user is unavailable, you can wait 45 minutes, at which point the system will automatically log the person out, or call the ORIS Help Desk for further assistance.