The Web and Mobile Operations team ensures the stability, security, and scalability of the University’s digital infrastructure through expert management of WordPress multisite environments, server hosting, and mobile application support. The team oversees performance monitoring, site provisioning, and environment transitions, while maintaining robust server configurations, SSL management, and disaster recovery protocols. They support mobile platforms by managing app store presence, user access, and compliance in collaboration with UWIT and ADA offices. In development operations, the team implements CI/CD pipelines, standardizes tools, and documents processes to streamline deployments. Their security and monitoring efforts include proactive threat detection, access control, and incident response. Additionally, they optimize site performance through caching and database tuning, manage development tools and helpdesk triage, and maintain strategic partnerships with vendors and campus units to ensure a seamless and secure digital experience.
Organization chart
- Associate Director, Web and Mobile Operations
- Assistant Director, infrastructure
- Systems Engineer
- Web Developer (FPB)
- Web Managers (UWHR)
- Assistant Director, infrastructure
Team responsibilities
WordPress multisite administration
- Monitor site performance, uptime, and security across all sites in the network
- Manage multisite configurations, network settings, and global plugins
- Handle site provisioning and decommissioning
- Handle site moves between dev, test, and production environments
- Oversee database optimization and cleanup
Server and hosting management
- Maintain staging, development, and production environments
- Manage domain names, SSL certificates, and associated configurations
- Configure and monitor servers (web, database, etc.)
- Handle server updates, patches, and security hardening
- Manage backup systems and disaster recovery procedures
- Monitor resource usage and scale infrastructure as needed
Mobile application hosting and support
- Maintain Apple and Google app stores
- Manage users and permissions, and application on and off boarding
- Maintain an up-to-date list of applications and users, mailing lists to contact users, and communities of practice to support users
- Collaborate with UWIT, ADA, and other offices to ensure compliance
Deployment pipeline
- Set up and maintain automated deployment processes from development to production
- Create and manage Git workflows and branching strategies
- Implement continuous integration/continuous deployment (CI/CD) pipelines
- Manage code rollbacks when issues arise
Development environment support
- Standardize development tools and configurations
- Troubleshoot development environment issues
- Create documentation for development processes
Security management
- Implement and monitor security protocols (firewalls, intrusion detection)
- Manage user access controls and permissions across sites
- Conduct regular security audits and vulnerability assessments
- Handle security incident response
- Ensure compliance with UA and UWIT policies
Monitoring and alerting
- Set up comprehensive monitoring for site availability, performance, and errors
- Create alerting systems for critical issues
- Generate regular performance and uptime reports
- Monitor for security threats and suspicious activity
Site performance
- Implement and manage caching strategies (CDN, object caching, page caching)
- Optimize database queries and server configurations
- Monitor site speed and overall site performance
- Handle traffic spikes during peak periods (admissions deadlines, etc.)
Development tools
- Manage version control systems and repositories
- Maintain testing environments for quality assurance
Helpdesk
- Triage tickets to appropriate team members
- Partner with UWIT to reduce misdirected tickets
Partnerships
- Manage vendor and third-party relationships (AWS, Pantheon, WP Engine, etc.)
- Manage strategic partnerships across campus (Admissions, UWHR, FPB, etc.)