When Seattle’s Rainier Valley Food Bank (RVFB) opened its new community hub in the Rainier Beach neighborhood in 2025, staff began asking new questions about how people experienced the organization’s services, from learning about available resources to navigating the food bank for the first time. To help answer those questions, RVFB partnered with students in the University of Washington’s Department of Human Centered Design & Engineering (HCDE). Over the course of a year, three Directed Research Groups and a…