UW Rome Center

Making a Doctor’s Appointment

If you need medical care for a minor sickness or injury, if possible, contact the CISI call center at 888.331.8310 (toll-free) or 240.330.1414 (accepts Collect calls) or email ops@us.generaliglobalassistance.com 24 hours in advance of when you’d like an appointment in order to establish a case number. UWRC Staff can help you arrange an appointment at a local clinic or hospital. For medical expenses anticipated to be under $100, you must pay out of pocket, and then contact CISI to submit a claim for reimbursement. For medical expenses anticipated to be over $100, CISI will issue a guarantee of payment and send payment directly to the medical provider.

 

  • CISI can provide you with the names, addresses, telephone numbers and, if requested, office hours for physicians, hospitals, clinics, dentists and dental clinics in Rome or elsewhere in Italy.
  • CISI, in coordination with your primary insurance, can assist you with setup and confirmation of appointments with general practitioners, dentists, or medical and dental specialists. If requested, CISI can also provide assistance with ground and accommodation arrangements, post appointment communication and follow up with you.
  • If you need to go to an ER for a non-critical emergency, please note that payment can take a few hours to arrange, and you should wait for CISI to confirm you can proceed to the ER if possible.