UW Information Technology

UW-IT Stories

Feature stories that illustrate how UW Information Technology supports the UW in various areas:

  • Shifting thousands to remote classes at breakneck speed

    May 21, 2020

    Videoconference on laptop

    The UW had a scant few days to prepare to go fully online — a massive undertaking that took intense collaboration. By Ignacio Lobos When tens of thousands of students and faculty switched to remote classes in March to help curb the spread of the COVID-19 pandemic, the teams that support the teaching and learning…

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  • History’s place in an online world

    May 20, 2020

    Alan Wood Professor Emeritus, UW Bothell

    Alan Wood's online class engages UW Bothell students with history — and important lessons for all. By Ignacio Lobos As one of the founding faculty members of UW Bothell, Alan Wood has always supported the school’s mission to serve placebound, timebound, and workbound students who could not enroll in traditional university courses. “It never occurred…

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  • No one left behind: COVID-19 pandemic underscores need for accessibility

    May 20, 2020

    Man with spastic infantile cerebral palsy caused by a complicated birth sitting in a multifunctional wheelchair using a computer with a touch screen and wireless headset.

    UW accessibility experts will go to great lengths to ensure no one gets left behind by technology By Ignacio Lobos For Grady Thompson, the impact of the pandemic on students with disabilities has served as an illuminating lesson. Remote learning with tools that are accessible has made learning and work actually easier for many students…

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  • Digital transformation pays off big during pandemic

    May 19, 2020

    Team working by group video call share ideas brainstorming negotiating use video conference, pc screen view six multi ethnic young people, application advertisement easy and comfortable usage concept

    No slow down for UW’s Office of Admissions in processing applications — and in great shape to process freshman applications in the fall. By Ignacio Lobos When the paper-based admissions processes for transfer and post-baccalaureate students went entirely paperless last year, no one expected that a coronavirus pandemic would put the system to the test…

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  • And the work must go on

    May 19, 2020

    Portrait of modern mixed race man speaking by phone while working from home in cozy interior.

    Ingenuity is the key ingredient for continuing UW operations — from home. By Ignacio Lobos Ingenuity has become UW-IT’s watchword. Nothing during the COVID-19 pandemic has been normal, except for this: UW has a strong IT infrastructure to support remote work. Brad GreerAssociate Vice President and Chief Technology Officer,University of Washington Information Technology “No one…

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  • Help a phone call away

    May 19, 2020

    Young charming stylish woman in a home office sits at a desk, looks at a laptop and speaks while smiling on the phone. The concept of freelance and remote work. Stay safe and self-isolation.

    As support calls spiked, the UW’s investment in modern infrastructure meant UW call centers were ready to respond. By Gretchen Konrady When ten customer service call centers across the UW needed to convert to home-based operations in response to the pandemic, they were able to move quickly, thanks to the University’s investment in a modern…

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  • Delivering innovative network solutions to the frontlines of COVID-19

    April 24, 2020

    Teams from UW-IT and UW Medicine come together in an intensive cross-unit collaboration to develop wired, wireless and telecommunications network connections in locations never before attempted — and in record time to fight COVID-19.

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  • Latest generation of Wi-Fi brings big improvements, but may cause connectivity issues for some users

    March 16, 2020

    UW-IT is in the midst of upgrading the University’s Wi-Fi network by installing hundreds of the latest generation of Wi-Fi units in key areas of the Seattle campus to keep up with the ever-evolving needs of the UW community.

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  • Search for new enterprise content management system underway

    March 16, 2020

    A search for a new enterprise content management system to enhance how UW departments and units create and manage their electronic documents is underway, with the goal of providing better support for compliance and better integration with other major systems, including Workday.

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  • Latest financial aid enhancements better reflect students’ dynamic living situations

    February 28, 2020

    In the first step towards a substantial improvement to provide students with the right financial aid as their living and school situations change, the Office of Student Financial Aid (OSFA) has moved from annual to quarterly student cost calculations.

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  • Indoors or outdoors? We got you covered!

    February 27, 2020

    Check out the map below to see where UW-IT is adding outdoor Wi-Fi. For increased security, connect via eduroam, the UW’s preferred Wi-Fi service. Configure your devices now using UW-IT’s configuration utility powered by SecureW2

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  • UW's DO-IT Center shines among its peers

    February 25, 2020

    The DO-IT Center, which promotes inclusion and success for people with disabilities at the UW and across the nation, was one of six programs featured at the national conference of the Council for Exceptional Children (CEC), recently.

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  • Major upgrade of state’s K-20 Network ensures high-performance internet connectivity for classrooms

    February 12, 2020

    A major upgrade to the K-20 Education Network that connects more than 57,000 classrooms across the state is ensuring resilient, high-performance internet access to 1.5 million students and more than 300 K-20 sites.

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  • New NSF funding for DO-IT Center to help neurodiverse learners

    February 3, 2020

    The DO-IT Center has received funding from the National Science Foundation (NSF) for a new four-year, $1.5 million project called Developing and Testing Innovations: Neuroscience for Neurodiverse Learners.

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  • New proof-of-immunity report helps protect UW community

    January 28, 2020

    A new report developed in partnership with UW Information Technology will make it easier for Hall Health to track student immunization records and better protect the UW community against measles, mumps and meningococcal disease.

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  • Beware of phishing emails asking for W-2 information

    January 15, 2020

    A message to the UW community provides information to help students, faculty and staff protect their UW NetID and password from phishing attacks, which increase during tax season.

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  • Now it’s easier than ever to provide feedback to UW-IT

    January 9, 2020

    Computer image of new caller satisfaction survey

    Starting January 10, 2020, you’ll receive a simplified, more user-friendly customer satisfaction survey from UW Information Technology (UW-IT) after your IT request has been resolved.

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  • University-wide benefits stem from collaborative document management project

    December 5, 2019

    UW faculty teaching in class

    With a new IT system in place, the Office of Academic Personnel has drastically reduced its reliance on paper files, while also making records management more efficient and record-keeping more secure.

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  • What is the most popular email service at the UW?

    October 31, 2019

    Infographic shows where students, faculty and staff forward their email to, for years 2019, 2014 and 2004; For 2019, with approximately 616,000 UW NetIDs, Gmail was top at 220k, UW Exchange Online at 64k; Hotmail at 49K, UW mailing lists at 48k and Yahoo! at 44k; for 2014, there were approximately 440k UW NetIDs, with Gmail at Number 1 for forwarding at 120k; hotmail at 46k; UW Gmail at 43K, UW Deskmail at 43k and UW Mailing lists at 41k; for2004, there were 214k UW NetIDs, with UW Deskmail at Number 1 with 106k; UW mailing lists at 34k, Hotmail at 19k, Yahoo! at 9k and AOL at 6K; Note: UW Deskmail was retired in 2018; UW Mailing Lists include both UW "Mail Lists" and "UW Mailman Lists."

    Did you know that all email that comes into the UW gets forwarded to UW email services or private email accounts? Take a look at the top five forwarding locations. One of them might even surprise you!

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  • Where we roam with eduroam

    October 1, 2019

    What are the top countries where UW travelers connected to Wi-Fi using eduroam, the UW’s preferred Wi-Fi connection service for all students, faculty and staff?

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  • Big price drop for software in FY2020

    September 27, 2019

    Students, faculty and staff will see significant price decreases for popular software managed by UW-IT in fiscal year 2020 at all three campuses — with three products now available for free to students.

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  • Machine learning helps UW meet “always-on” wireless connectivity

    September 26, 2019

    Students, faculty and staff have much higher expectations of technology than ever before: it just needs to work all the time. After all, their work depends on “always-on network connectivity,” as they increasingly rely on complex applications and smart devices. Learn how Wi-Fi and machine learning fit into that picture.

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  • New UW Data Collaborative seeks to bring latest computing tools and data to researchers

    September 23, 2019

    In a highly collaborative institution such as the UW, where cutting-edge research performed by multidisciplinary teams is now the norm, confining data to a single cold room, and to a single investigator, limits its utility. The UW Data Collective has found a better way to share data and foster collaboration.

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  • New study will investigate how to keep smart building technologies secure

    September 16, 2019

    To increase energy performance and reduce operational costs, universities and governmental and business organizations, including the University of Washington, are increasingly turning to Internet of Things (IoT) to help manage their buildings. But these features can also introduce security vulnerabilities.

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  • Watering UW’s lush landscapes

    August 22, 2019

    Keeping the UW's flora healthy and growing requires a lot of effort, including running sophisticated irrigation systems. Read how a collaboration between UW-IT and UW facilities is making the job easier.

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  • Student requests for degree audits, course transfer info reach 5 million

    August 20, 2019

    At any given time in the academic year, thousands of students want to know if they are on track to graduate, or if they have satisfied degree requirements for a major. Learn how multiple technologies and departments work together to give the quick answers.

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  • New portal takes you deep within the ocean’s hidden world

    July 30, 2019

    A new website is helping UW students apply what they have learned in a textbook to what's actually happening in one of the most biologically productive areas of the ocean.

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  • How UW is improving software product accessibility on a national scale

    June 28, 2019

    Visually impaired working on computer with assistive technology; braille display and screen reader.

    The UW has become a national leader in solving accessibility issues, with software developers from across the country seeking the University's expertise to improve their products for all.

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  • Security enhancements to UW network foil cyberattacks

    June 19, 2019

    A team of UW-IT engineers and cybersecurity experts collaborate with staff from UW Medicine IT Services to block the most vulnerable UW network ports from incoming Internet traffic, and prevent malware from spreading.

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  • Combatting phone and email spam with new tech and constant vigilance

    May 30, 2019

    Man receiving emails on his laptop

    A robust response by UW-IT, including a new line phone-call-blocking application and an additional layer of email scanning, is reducing spam, and with it, costly disruptions.

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  • Getting servers out of the closet is better for bottom line and for environment

    April 19, 2019

    In making the move, Atmospheric Sciences joined approximately 60 departments across the UW in choosing to house and manage their own servers in the UW’s central data centers operated by UW-IT. The reasons are clear — data centers are more cost and energy efficient.

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  • Piecing together the cosmic dawn

    March 19, 2019

    Radio astronomy Ph.D. candidate Ruby Byrne agrees that “Epoch of Reionization (EoR)” is a mouthful of jargon. But it simply refers to an exciting time in the universe’s history when stars and galaxies first turned on and lit up the heavens.

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  • New app reduces spam phone calls at UW

    November 27, 2018

    The goal of the new technology is to block a suspicious call before the phone even rings, reducing both the disruption and the risk of someone inadvertently falling for a scam and compromising personal and/or University information.

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  • The biggest disaster recovery exercise you never noticed

    September 19, 2018

    Concept image of a human hand stopping a line of dominoes from falling.

    You rely on your UW NetID for easy access to many systems at the University. But what happens if your UW NetID suddenly stops working because the systems that support it go down during an emergency, such as an earthquake?

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  • GIX develops leaders in innovation

    October 17, 2017

    At the heart of the GIX facility is a purpose-built Makerspace that boasts a comprehensive set of shops, labs, and making equipment for students to realize their ideas and develop these devices.

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