UW TechConnect

October 2020

UW Connect Lite: A New Basic Ticketing Service Option for UW Support Org
Presenters: Faizan Hasham, Heidi Berrysmith, and Mary Mulvihill

For University departments and units needing a simplified ticketing tool for handling their customer support requests, a new option is here – UW Connect Lite. It provides broader access to a centrally managed platform that allows departments and units to transfer and re-route support records among other subscribers while offering an improved customer experience.

Join the service management team for a brief demo and Q&A session, including how it compares to the current service option, UW Connect Service Management.

Materials: UW Connect Lite: A New Basic Ticketing Service Option for UW Support Org (Video)

Flux – Managing Change in Times of Chaos
Presenter: Tom Jacobs

Everything changes, but what about when everything is changing at the same time? Between COVID-19, political and social upheaval, and work changes, things can seem overpowering. Learn how humans process individual change, organizational change, and how to maintain sanity through the journey. Along with a brief (and obligatory) academic discussion, the session will provide tips, tricks, and tools to survive, thrive, and lead in an ever changing environment.

Materials: Flux – Managing Change in Times of Chaos (Video)

Expanded Use of 2FA on the Web
Presenter: Nathan Dors

The UW is expanding the use of two-factor authentication (2FA) for access to resources that rely on UW-IT’s infrastructure for UW NetIDs and web single sign-on (SSO). This talk will describe the initiative, how it relates to recent service changes, and provide updates on the approach and schedules for employees and students.

Materials: Putting Professional IT Ethics Into Practice (Video)

July 2020

ADA Anniversary: 30 Years Of Breaking Down Barriers in IT Accessibility
Presented by: Terrill Thompson, Sheryl Burgstahler, and Hadi Rangin

This Tech Talk is being presented on July 30, 2020, the week of the 30th anniversary of the Americans with Disabilities Act (ADA). On July 26, 1990, President George H.W. Bush signed the ADA into law. In 1990, Microsoft Windows 3.0 had just been released but most PC users were still using DOS; and Tim Berners-Lee had written a proposal for the World Wide Web, but wouldn’t demonstrate the first web server and browser until later that year. Computers had been around for a while, including on the University of Washington campus, but few if any of us envisioned that 30 years later we would be teaching and working entirely online. Assistive technologies (AT) had existed for a long time, and the UW has long been at the forefront of the AT field. This session will explore how AT and technology accessibility have evolved over the last 30 years, plus barriers that still exist and strategies for addressing them as we move into the future.

Materials: ADA Anniversary: 30 Years Of Breaking Down Barriers in IT Accessibility (Video)

Galaxy Brain Programming: Building Better Software By Doing Nothing
Presented by: Evan Silberman

A software developer’s job description focuses on writing code, and if presented with a problem, their natural inclination will be to write code to solve it. But while writing code may be the most obvious path to solving your users’ problems, it’s also the costliest and riskiest, not to mention the most work. I will discuss advanced programming techniques like deleting code, replacing code with data, and, most importantly, not writing code at all.

Materials: Galaxy Brain Programming: Building Better Software By Doing Nothing (Video)

Putting Professional IT Ethics Into Practice
Presented by: William Li

Ethics can seem like some sort of fuzzy ideal or, worse yet, some kind of rigid check-list of do’s and don’t. As presented especially to or by people in IT, it can seem very remote from the actual work that you find yourself doing. In truth, the concepts are not complex, you use it everyday in your work, it is practical, and your team can hone its utility. This gentle introduction to operationalizing ethics talks about the function and operation of ethics in order to help you put it into practice.Materials: Putting Professional IT Ethics Into Practice (Video)

April 2020

Bonus Talk: What I’ve Learned Working Remotely
Presented by: Matt Portwood, Technology Manager, UW Information Technology

Matt Portwood has been working remotely since around September of 2019. In this bonus presentation, he will share what he has learned while working and managing remotely.

Materials: What I’ve Learned Working Remotely (Video)

Automated Web Accessibility Testing with aXe
Presented by: Huiai Chan, Senior QA/SDET, UW Information Technology

Testing a website for accessibility can be laborious and even overwhelming especially to those who are new to the subject. While manual testing is still a necessity when it comes to web accessibility, automated tests can provide basic coverage without having to become an expert. In this talk, we will discuss how UW-IT Enterprise Document Management (EDM) added accessibility checks into their automated tests and how automation enforces a minimal level of accessibility on every code merge.

Materials: Automated Web Accessibility Testing with aXe (Video)

The Intersection of Technology, Abuse, and Harassment
Presented by: Kiana Swearingen, Prevention, Education, & Communications Manager for SafeCampus: Violence Prevention and Response Program

In our digital age, the misuse of technology to target, harass and coerce individuals is increasing. Professionals working in the Information Technology sector must understand and be prepared to respond to this complex problem. In this training, learn about the issue of Technology-Enabled Coercive Control (TECC) and its potential impacts. We will look at the forms of abuse that can occur on various devices, discuss how IT professionals at UW can support those impacted and practice creating response plans for individuals. We will also share additional resources that are available.
Participants will:

  • Learn how technology can be misused to facilitate intrusive abuse and harassment
  • Identify response strategies to support individuals impacted by TECC
  • Apply strategies to a University of Washington employee case scenario
  • Discuss building future capacity at UW to respond to TECC

Materials: The Intersection of Technology, Abuse, and Harassment video and slides – Note: The author of these slides has requested that no one redistribute or copy any of this content.

A Brief History of Current and Evolving Student Systems
Presented by: Ani Anirudh, Technical Manager for Systems Engineering, UW Information Technology

This talk will share details on some of the existing student systems, designed and developed to help our students’ journey at UW. It will also cover some emergent trends with technologies and experiences that we want to consider and embrace. Finally, this presentation will share some ideas and the approach for a new consolidated student platform, going under the name of BentoBox.

Materials: A Brief History of Current and Evolving Student Systems (Video)

January 2020

Responsible and ethical conduct of information technology in the age of big data, the internet, and the internet of things
Presented by: Sean Mooney

Information technology (IT) has become transformative to almost every aspect of our daily lives. IT professionals are constantly tasked with developing, deploying and maintaining the infrastructure that enables this transformation. There are a number of legal, ethical and societal impacts of IT work. This presentation will introduce the concept of responsible conduct of IT meant for an audience of IT professionals. It will discuss both real world interests in the deployment of IT services as well as examples of current areas of moral interest in public policy.

Materials: Responsible and ethical conduct (Video)

GitHub for Academic and Administrative Units
Presented by: Joby Walker

This talk will cover the University of Washington’s license with GitHub and how you can take advantage of this free service.

Materials: GitHub for Academic and Administrative Units (Video)

Using Jira to track non-technical projects, initiatives, and tasks
Presented by: John Borwick

Beyond operational work, our office needs to coordinate smaller tasks, larger initiatives, and big projects in a simple-to-use system. In late 2018, we learned how to configure Jira to be “right-sized” for our needs.
We use a single Jira project with several “boards,” plus dashboards to audit and prepare executive reports, and the “Portfolio” for resource capacity planning. We minimized the number of fields to make it easier to create and track work; at the same time we use workflows to add simple prompts to updates.
In this talk we will discuss our:

  • Design approach
  • Organizational change approach to ensure Jira is used only as needed
  • Specific Jira configurations and techniques
  • Lessons learned over the last year

Materials: Using Jira to track non-technical projects, initiatives, and tasks (Video)

Tech Talk Archives

2019

November 2019

Moving Enterprise Web Applications to the Azure Cloud

Speakers: John Drew, Steven Allen, Virgil Gloria, and Andrew Gorohoff – 10:00 to 10:40

The Graduate School performed a “lift and shift” to the Azure cloud this past spring to replace an aging server infrastructure that was self-managed in the 4545 data center. Learn how MyGrad and the UW graduate application for admission were successfully moved to the cloud, including:

  • Background on the Graduate School
  • Description of services supported with server infrastructure
  • Goals for the server refresh
  • Evaluation of three alternatives – buy new servers, UW IT managed servers, Azure VMs
  • Estimating Azure costs
  • The proof of concept
  • The proposed architecture
  • Implementation
  • Post-transition evaluation, including challenges faced and opportunities leveraged
  • Roadmap

Materials: Moving Enterprise Web Applications to the Azure Cloud (Video)

Campus Networking 101

Speaker: Ian Cote – 10:40 to 11:20

This presentation will cover how our networks at UW are built at a physical level in the buildings, how they are logically split up at the building and campus level, how UW reaches the internet and other major points of interest. The goal is to give folks some context about our UW Networks, so that they are better prepared when asking questions and making requests. Attendees are encouraged to bring their questions for this session!

Materials: Campus Networking 101 (Video)

How to Build a UW Web Presence with Limited Skills and Resources

Speaker: Matt Portwood – 11:20 to 12:00

Whether you are in UW-IT or not, this talk has something for everyone! Technologists: learn how we overhauled our broken website by migrating content to a managed WordPress environment. Org leaders: see how we maintain a consistent voice while sharing the responsibility of content management across teams. Service managers: hear how we provide context about our services to users and communicate news and updates to them through our website. Support folks: see how we provide searchable answers to the most common questions. No matter your role, come learn how we stole, borrowed, and built our UW web presence in weeks, not months!

Materials: How to Build a UW Web Presence with Limited Skills and Resources (Video)

August 2019

Managing IoT Systems in Higher Ed Institutions

Speaker: Chuck Benson – 10:00 to 10:40

IoT Systems have the potential to offer substantial value to Higher Education institutions. However, they can also bring substantial risk and lost investment if not managed well across the IoT System life cycle. Examples of IoT Systems in Higher Ed include building automation systems (HVAC and others), classroom AV systems, research systems, building access systems, energy management systems and others. Positive return on investment and strong cybersecurity require managing these systems in all phases of the life cycle, which in turn requires coordination and communication across many organizations within the institution such as facilities, planning & budgeting, central IT, & others. This talk will discuss some of these considerations for managing IoT systems in higher ed institutions.
Materials: Managing IT Systems (PDF)

Service Management ITIL Refresh: ITIL 4 Framework Supports Our IT Reality

Speaker: Leetza Pegg – 10:40 to 11:20

The recent ITIL update (“ITIL 4”) brings this service management framework up to date to reflect the reality of how we provide IT for UW. It provides a more holistic approach with a focus on end-to-end service management from demand and engagement to value, and includes complementary frameworks and practices like Agile, DevOps, LEAN, project management and org change management to name a few. Leetza Pegg, service management business analyst, will share the ITIL 4 highlights and provide insights on how it applies to our environment.
Materials: Service Management ITIL Refresh: ITIL 4 Framework Supports Our IT Reality (PDF)

PCI Compliance at the UW

Speaker: Melissa Hall – 11:20 to 12:00

Discuss efforts by the University to comply with PCI DSS Compliance standards. This will include discussions of new products and requirements effective with the new FY.
Materials: PCI Compliance at UW (Video)

May 2019

Data Loss Protection

Speakers: Dan Noehring and Martin Criminale – 10:00 to 10:40

Legacy DLP has failed all of us in security! The promise of Data Loss Prevention has turned into an endless cycle of policy management, user blocking and blind spots–all while missing the key to the plot: protecting the *user’s* data. Join this session to hear why legacy DLP has pitfalls, interesting data around insider threat and leakage and how and why you should be thinking about protecting your users over preventing them from doing their work.
Materials: Data Loss Protection (Video)

Business Analysis Methods at the UW

Speaker: Piet Niederhausen – 10:40 to 11:20

What methods are teams at the UW using to gather goals and requirements for IT projects? This session will introduce some of the top 10 business analysis methods recently identified and documented by the UW’s Business Analysis Community of Practice. Join us to hear about methods that could help your team — such as requirements elicitation, business process modeling, use cases, and user stories — and find out how to get started with a library of methods.
Materials: Business Analysis Methods at the UW (Video)

Sophos at UW

Speaker: Eugene Sherman – 11:20 to 12:00

Anti-Virus software is vital to help keep both University computers and your own personal computer secure. Sophos Anti-Virus software is the UW’s preferred choice for UW faculty, staff and students. The Sophos product suite includes stand-alone and managed anti-virus clients for all current (and some older) versions of Windows and Mac OS, and most of the popular UNIX and Linux distributions. It also provides apps for both Android and iOS based mobile devices.
Materials: Sophos at UW (Video)

February 2019

Modern Browser Security

Speaker: Pete Graff – 10:00 to 10:40

As a web developer, how can you leverage modern browser features to make your sites/apps more secure? We’ll take a look at content security policy (CSP), making cookies safer, and a few other browser security features you may not be aware of. And, because they’re crucial to a functional web but can be deceptively confusing, we’ll also review Same Origin Policy and Cross Origin Resource Sharing.
Materials: Modern Browser Security (Video)

A Web App’s transition from AWS to Azure

Speakers: David Guenther and Russell Burns – 10:40 to 11:20

This presentation is about transitioning a web application from Amazon Web Services to Azure Cloud hosting environments. It seeks to compare and contrast how the application can be setup in similar ways on both platforms. It identifies different approaches employed by each cloud provider to achieve similar outcomes. Finally, it details the migration process from one provider to the other. At its completion, it will detail how UW Bothell IT hosts the CMS that serves the UW Bothell website and speculates what Cloud features they hope to adopt in the future.
Materials: A Web App’s transition from AWS to Azure (Video)

A User-Centered Design Approach to the Five Methods of Engagement @ the UW

Speaker: Tom Lewis – 11:20 to 12:00

The Five Methods of Engagement emphasize a set of primarily non-technical skills necessary to thrive in the current IT environment. This presentation grounds these methods in a User-Centered Design approach as practiced at the UW.
Materials: A User-Centered Design Approach to the Five Methods of Engagement @ the UW (Video)

2018

November 2018

Web Publishing with UW Sites
Speaker: Peter White – 10:00-10:40
Do you want a powerful website but hate dealing with all of the technical details? Then UW Sites is for you! UW Sites is an easy to use web hosting solution that allows faculty, staff, and students to create a great looking website in just a few clicks while leaving the details about installation and updates to trained professionals. This talk will provide a general overview of the service and its benefits as well as how to migrate your current WordPress based site to UW Sites.
Materials: UW Sites PDF and UW Sites (Video)
A Case for Registrar Adoption of Blockchain and Self-Sovereign Identity
Speakers: Helen Garrett and Nathan Dors – 10:40-11:20
Could new trust models based on blockchain technologies help Registrars modernize how degrees are issued and verified? Could degrees and other academic credentials be issued to digital identities owned and controlled by individuals themselves, in ways that promote privacy-preserving exchanges of data with 3rd parties who need to verify claims about degrees and other academic achievements? In this talk, Helen and Nathan will explore these questions involving degrees, blockchain, decentralized trust, and self-sovereign identity.
Materials: Blockchain PDF and Blockchain Video
Let’s collaborate: A deep-dive into Microsoft Teams
Speakers: Greg Frick and Martin Criminale – 11:20-12:00
How can Microsoft Teams help your team be more collaborative, productive, and agile? Join Greg, from the Microsoft Collaborative service team, to find out. This talk will start with a demonstration of the capabilities of MS Teams followed by usage and adoption examples from across the University.
Materials: MS Teams PDF and MS Teams Video

August 2018

Cancelled. No Tech Talks took place this month.

May 2018

AWS@EDM
Speaker: Maxime Deravet
Maxime will present lessons learned from the UW-IT Enterprise Document Management (EDM) service migration to AWS. His presentation will include details about best practices when going to the cloud (automated deployment, infrastructure as code, etc), AWS services that EDM uses (EC2, RDS, S3, Cloudwatch) and the value that can be found with this setup (flexibility, security, and reliability).
UX Design Guides
Speaker: William Washington
User Experience Design (UX) is focused on delivering what users actually need to accomplish their goals. UX is rooted in a human-centric perspective and in a repeatable design process for developing successful products from both end-user and business perspectives—User-Centered Design. In this talk, William will give an overview of the UX perspective and present UW-IT UX Design Guides that can be used by teams to follow a User-Centered Design process.
Impromptu Networking
Facilitated session where you will meet a series of colleagues and learn what challenges they are tackling and/or projects they are working on.

February 2018

Using Business Analysis to Meet IT Challenges
Speaker: Piet Niederhausen
Materials: Business Analysis
HR/Payroll (Workday) Data Conversion Chronicles
Speaker: Sandy Prescott
Materials: Data Conversion PDF

2017

November 2017

Code42 End-user Disaster Recovery and Security Solutions
Speakers: Charles Weatherhead, Code42 Systems Engineer; Tony Serra, Code42 Customer Success Manager; and Martin Criminale
Overview & Demo, Internal Use Case, Q&A
Network Portal: networks.uw.edu
Speaker: Richard Letts
What the networks.uw.edu portal is, including its features and functionality and how permissions and roles work. There will be a little bit of history, but this is mostly an opportunity to learn about the portal, ideas around departmental-administration of network resources, and any ideas to increase its utility.
Managing all of your client devices in the cloud
Speaker: Tiffany Quatmann
Gather all of your tools in to one place to efficiently administer your client device environment as we will discuss how Parallels integration with SCCM and Intune has changed the way we manage them. What’s even more is that we will learn how we can leverage this integration in the cloud to offer a BYOD service for our clients.

May 2017

Cloud Computing Research at Scale: A Result in Peptide Design
Speaker: Rob Fatland, Director of Cloud and Data Solutions, UW Information Technology
Securing Your WordPress Site
Speaker: Alexa Barnes, Web Graphics Specialist, Health Sciences IT
Challenges and Perspectives on Vendor Applications
Speaker: Anish Abraham, Information Systems Manager, Environmental Health & Safety

February 2017

New Solution for Multifactor Authentication
Speaker: Nathan Dors, Assistant Director for Identity and Access Management, UW Information Technology
The New API Pattern
Speaker: Owen Rubel, Sr. Computer Specialist, UW Information Technology
Asset Management with System Center in a Pluralized Environment
Speaker: Derek Sellers, Sr. Computer Specialist, HSASF Computing Support Group

2014 to 2016

November 2016

NetBooting/PXE Booting Across Subnets
Speaker: Martin Criminale, Senior User Services Administrator, Information School
Deploying SCCM for the Managed Workstation Service: A Case Study
Speaker: Brian Smith, Windows Systems Engineer, UW Information Technology
Digital Threat: Ransomware
Speakers: Melissa Hall & Cindy Jenkins, IT Security Engineer, UW Medicine IT Services
Security Engineer, UW Medicine
Using PowerShell to Call Web Services Speaker: Eric Kool-Brown, Software Engineer, UW Information Technology

December 2015

Simple No Code Business Solutions in SharePoint Online
Speaker: Greg Frick, Senior Computer Specialist, UW Information Technology
UW Telecommunications Upgrade: Phase 3 Project
Speaker: Roland Rivera, Director, UW Information Technology;
Techniques for mitigating organizational Internet of Things (IoT) risk
Speaker: Chuck Benson, Assistant Director for Technology Services, Facilities Services, Finance & Facilities
SQLShare, Myria: Research Data Management and Manipulation Services
Speaker: Bill Howe, Director of Research, Data Management and Analytics, eScience Institute Affiliate Assistant Professor, Computer Science and Engineering

May 2015

OneNote for Collaboration, Research and Documentation
Speaker: Greg Frick, Senior Computer Specialist, UW Information TechnologyPresentation Materials: OneNote PDF
Successes and Challenges with Lean/Agile Development
Speaker: Jill Yetman, Project Team Lead, UW Information TechnologyPresentation Materials: Lean/Agile Development PDF
Release Automation and Puppet
Speakers: Chris Naslund, Infrastructure Engineering and Support Manager, ORIS and Sean Vaughan, Systems Engineer, ORISPresentation Materials: Release Automation & Puppet PDF
UW-IT Data Center Services
Speaker: Reuben Baker, Critical Environmental Engineer, UW Information Technology

February 2015

Enterprise Architecture in Action
Speaker: Jim Phelps, Director of Enterprise Architecture & Strategy, UW Information TechnologyPresentation Materials: Enterprise Architecture in Action PDF
Large Venue IT
Speaker: Trevor Baglien, Director of Information Systems, Intercollegiate Athletics
UW-IT’s Data Backups and Archives Service Refresh
Speakers: David Cox, Technology Manager, UW Information Technology and Chance Reschke, Director, UW Information TechnologyPresentation Materials: UW-IT’s Data Backups and Archives Service Refresh PDF
Web Application Monitoring with Splunk
Speaker: Stephen DeVight, Senior Computer Specialist, UW Information TechnologyPresentation Materials: Web Application Monitoring with Splunk PDF

November 2014

How IT Leaders and Faculty Can Best Work Together to Advance Teaching and Learning
Speaker: Phil Reid, Associate Vice Provost of Academic Services, UW Information Technology
Presentation Materials: How IT Leaders and Faculty Can Best Work Together to Advance Teaching and Learning PDF
Boundless Identities: Integrating User Profiles into IT Services and Applications
Speaker: Nathan Dors, Assistant Director of Identity & Access Management, UW Information Technology
Presentation Materials: Boundless Identities PDF
SharePoint for Business Process Improvement
Speaker: Greg Frick, Senior Computer Specialist, Academic & Collaborative Applications, UW Information Technology
Presentation Materials: SharePoint for Business Process Improvement PDF
Using Qualtrics Survey Software at UW
Speakers: Andrea Bowers, Marketing Strategist, Marketing & Communications, Michael G. Foster School of Business and John Drew, Director, Graduate School Computing and Information Resources
Presentation Materials: Using Qualtrics Survey Software at UW PDF and Foster School of Business Case Study PDF