Videoconference Lead

Description

UW-IT manages videoconferencing studios in Odegaard Undergraduate Library and the Health Sciences Building. The Videoconference Lead is responsible for the coordination and operation of these videoconference facilities.

Typical Duties and Responsibilities

• Liaison for on-campus clients, coordinate with distant end contacts for scheduling and technical aspects of video conference events.
  
• Maintain and operate conferencing technologies.
  
• Operating cameras, DVD player/recorder, monitors, audio equipment, computers, and other electronic equipment.
  
• Troubleshoot audio/video issues and unplanned customer requests in an efficient, professio​nal manner in time sensitive situations.
• Providing general information and answering questions related to Videoconferencing pricing, policies, and the use of the facilities
• Establishing work guidelines, procedures and assist presenters in their preparation
• Communicate effectively and respectfully with administration, staff, students, faculty, and other contacts and technology experts to successfully operate and maintain systems.
• Create customer invoices, answer customer questions related to invoices
• Create a documented system that tracks: all events, customers, revenue, invoices, and other metrics related to videoconferencing.
• May be required to occasionally work assignments that include day, night, weekends and/or holiday hours.
  
• Highly organized, detail-oriented, and on time.
• Other duties as assigned
  

Criteria for Selection

• Must be current UW student
• Must be able to make a three quarter commitment
• Excellent organizational skills
• Excellent interpersonal skills
• Good oral and written communication skills

• Experience with videoconference technologies

A satisfactory outcome from a criminal background verification will be required prior to hire. Must be fully eligible to work in the United States.

How to Apply

Click here to upload your resume and cover letter to the Videoconference Lead Dropbox