UW Lync

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Overview

UW Lync is the University of Washington subscription to Lync Online, a Microsoft service that provides instant messaging, presence (Busy, Available, etc.),  and conferencing with connections to UW users and off-campus users. For full Lync functionality, you must download and install the appropriate Lync client for your computer or mobile device. The Lync Web Scheduler allows you to create and update meetings in the cloud without a local Lync client. Although you must have a UW Lync account to create meetings, anyone can join a Lync meeting using only a Web browser.

Who Can Use UW Lync

  • UW Lync is enabled automatically for all current UW students, faculty, and staff.
  • Eligible users receive a confirmation email.
  • For shared UW NetIDs and sponsored UW NetIDs, accounts will be available on request. Send requests to help@uw.edu.

When you leave the UW:

  • Current student, faculty, or staff accounts are disabled and the files are automatically deleted.
  • Faculty and staff accounts are disabled after 14 days.
  • Student accounts are disabled after one academic quarter.
  • Retired faculty, retired staff, and emeritus faculty accounts remain enabled.

Your UW Lync Account Name and Password

The format of your UW Lync account name  is:

your-UWNetID@uw.edu   (where your-UWNetID is replaced with your own personal UW NetID)

Your password is the one associated with your UW NetID.

Accessing UW Lync

You can access all features of UW Lync by installing and using the Lync 2013 application, or you can use the Lync Web Scheduler with a Web browser to create and update meetings without installing any additional software.

If you have local technical support for your department:

Before installing software, contact your local technical support person for further information. Departments typically have different timetables, deployment plans, upgrade strategies, or distribution methods for software installations and upgrades.

If you do not have local technical support for your department, or if you've been instructed to install the software yourself:

Follow the steps below for the version of Office that you are currently using. 

Office 2011 (Mac version)

You can obtain Lync through an update to Office 2011 (Mac version), which is available through our software licensing agreement with Microsoft. Once you have installed the software you will need to make sure that you have applied the latest update for Lync to work with your Mac. The current update can be found here:

http://www.microsoft.com/en-us/download/confirmation.aspx?id=36517  

Please note: UW NetID passwords longer than 16 characters will not work with the Office 2011 version of Lync.  For more details, visit Microsoft's Mac troubleshooting article for Lync.

Office 2013

Lync is bundled with Office 2013, which is available through our software licensing agreement with Microsoft.

Office 2010

For Office 2010, install the Lync 2013 component from Office 2013. Lync 2013 with Office 2010 works only on computers owned by the University of Washington with a UW-licensed version of Office 2010. A custom installer is available for this installation.

To install Lync 2013 over Office 2010 using the custom installer:

  1. StepsActions
  2. If you have previously installed some other version of the Lync 2013 client (such as the retail version), uninstall it and restart your computer before using the custom installer.
  3. Navigate to the IT Connect page Desktop Software for UW-Owned Computers.
  4. Click Office 2010 and 2013 Professional Plus, and then click I understand and agree (to the license terms).
  5. In the list of software, under Office 2013 Professional Plus, click Download Lync 2013 (only) 32-bit self-extracting installer now.
  6. Click Save File to download the self-extracting installer (Lync2013-install.exe).
  7. When the download is complete, double-click the installer to begin the installation.
  8. After the Lync installation is complete, run Windows Update and check for new updates. The newly installed Office components require updates. Apply the updates and restart your computer before using Lync.

To run Lync 2013

  • From the Start menu, click All Programs, click Microsoft Office 2013, and then click Lync 2013.

Mobile Devices

Lync Online supports a variety of mobile devices through an installed app:

**Please note that if you do not have an Exchange Enabled account you will see an error message that says " We can't connect to Exchange. Please try again later."  This can be closed and you will still be able to use the meeting functionality of the application.

Lync Web Scheduler (Web Browser)

The Lync Web Scheduler has fewer features than the Lync applications, but it allows you to create meetings, change meetings, and send invitations without a local Lync application installed. Microsoft has provided a list of supported browsers here.

Lync Web App

You don't need a UW Lync account to join a Lync meeting. If you are invited to a Lync meeting and you join from a Mac or a computer that does not have a Lync application installed, the browser-based Lync Web App opens automatically and allows you to join. 

Usage Policies and Guidelines

UW Lync is subject to University appropriate use guidelines and electronic records policies. For more information, see Usage Policies and Guidelines for Cloud Services.

UW Medicine Users: Before using UW Lync for patient data, please see the UW Medicine guidance at Being Secure in the Cloud.

Additional Help

From Microsoft

Microsoft provides extensive online help for Lync. When using Lync, click the Show Menu arrow, click Help, and then click Link Help.

Show Menu

The Microsoft Lync help topics catalog provides a comprehensive list of Lync Help topics including, but not limited to:

Lync Quick Reference guides from Microsoft:

From UW-IT

UW-IT can help with access issues and general questions. For assistance, contact help@uw.edu.

Last modified: November 10, 2014