Leadership by the Book
Susan Templeton, Training & Organizational Development Consultant

Triple Impact Coaching: Use-of-Self in the Coaching Process by Beverly Patwell and Edith Whitfield Seashore, 2006

As leaders we have a triple impact. Not only do our actions impact our own success, but they also impact the success of our team and our organization. The most effective leaders are aware of how their beliefs, assumptions, perceptions, and actions impact interactions with others.

Triple Impact Coaching lays out the core principles of this approach and provides concepts, exercises, and tools for coaching others. These tools can be used for creating learning and development opportunities for yourself and your staff, as well as for managing performance.

Triple impact coaching begins with a focus on becoming more aware of these aspects of our behavior and how they affect our choices when interacting with others. Being intentional in how we respond to the most basic situations, such as our cell phone ringing in the middle of a conversation, and to more complex decisions, such as whether to intervene when team members are struggling with a problem, impacts the quality and ultimately the outcome of our interactions.

This year I have had the opportunity to develop my consulting and coaching skills by attending the Triple Impact Program taught by Triple Impact Coaching co-author Edith Whitfield Seashore and Michael Broom. Both are change management professionals who are well-known and widely published in the field of organizational development. Participating in the program has been enlightening, but I can also attest that the Triple Impact Coaching book is excellent on its own. I highly recommend it as a resource and reference for your management library.

Autumn 2011 | Return to issue home