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Instructor Class Description

Time Schedule:

Mark P Haselkorn
HCDE 520
Seattle Campus

Design and Management of Complex Systems

Focuses on how to design and implement improvements to complex work systems. Examines issues affecting information and communication components of complex systems, such as information ecology, strategy, politics, culture, behavior, management, architecture, and environments. Investigates decision support systems, including sense making and adaptation in ambiguous situations.

Class description

Student learning goals

Understand what makes a work system (that includes an information and communication component) complex.

Know how to best design and implement improvements to the information and communication component of a work system.

If you intervene in a complex work system by modifying the information and communication system, know how to determine if you have improved the work system.

General method of instruction

Recommended preparation

Class assignments and grading


The information above is intended to be helpful in choosing courses. Because the instructor may further develop his/her plans for this course, its characteristics are subject to change without notice. In most cases, the official course syllabus will be distributed on the first day of class.
Additional Information
Last Update by Mark P Haselkorn
Date: 06/12/2012