Stephen B. Page
PB AF 512
Addresses questions of organizational design, personnel, and operations management to equip students with skills to perform effectively in mission-driven organizations. Core topics include organizational design, inter-organizational networks, human resources and staff management, improving service delivery and production flows, measuring and managing for performance, and ethical leadership.
This course focuses on critical factors that affect managing organizational performance. The course is structured into three modules, beginning with a focus on aligning mission with performance outcomes. In this first module, we learn how to define the direction and operational needs of the organization as mandated by the mission statement and by the needs of external authorizers and stakeholders. An examination of accountability mechanisms and performance management techniques enables you to identify qualitative and quantitative approaches to assessing your organizationís progress toward the goals that inhere in its mission. In the second module, we explore techniques for assessing and managing relations with individual staff, teams, and unions to enhance organizational capacity. The third module focuses on improving operations by redesigning work flows and processes, as well as planning and implementing information technology systems. At the end of the course, students will demonstrate their high performance skills in integrated strategic leadership.
Student learning goals
Learn how performance measurement and management improves service delivery
Sharpen skills for hiring, managing, and holding staff and contractors accountable
Analyze and redesign services and delivery systems to serve customers better
General method of instruction
Class assignments and grading