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Instructor Class Description

Time Schedule:

Stephen B. Page
PB AF 512
Seattle Campus

Managing Organizational Performance

Addresses questions of organizational design, personnel, and operations management to equip students with skills to perform effectively in mission-driven organizations. Core topics include organizational design, inter-organizational networks, human resources and staff management, improving service delivery and production flows, measuring and managing for performance, and ethical leadership.

Class description

This course focuses on critical factors that affect managing organizational performance. The course is structured into three modules, beginning with a focus on aligning mission with performance outcomes. In this first module, we learn how to define the direction and operational needs of the organization as mandated by the mission statement and by the needs of external authorizers and stakeholders. An examination of accountability mechanisms and performance management techniques enables you to identify qualitative and quantitative approaches to assessing your organizationís progress toward the goals that inhere in its mission. In the second module, we explore techniques for assessing and managing relations with individual staff, teams, and unions to enhance organizational capacity. The third module focuses on improving operations by redesigning work flows and processes, as well as planning and implementing information technology systems. At the end of the course, students will demonstrate their high performance skills in integrated strategic leadership.

Student learning goals

Learn how performance measurement and management improves service delivery

Sharpen skills for hiring, managing, and holding staff and contractors accountable

Analyze and redesign services and delivery systems to serve customers better

General method of instruction

Recommended preparation

Class assignments and grading


The information above is intended to be helpful in choosing courses. Because the instructor may further develop his/her plans for this course, its characteristics are subject to change without notice. In most cases, the official course syllabus will be distributed on the first day of class.
Last Update by Blake N Cooper
Date: 01/25/2010