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Instructor Class Description

Time Schedule:

Jonathan Brock
PB AF 509
Seattle Campus

Managing People in Public and Nonprofit Agencies

Emphasizes the role of the program manager rather than that of the personnel officer. Managing people within a variety of programmatic, bureaucratic, and political settings. Case studies form basis of class discussion, assignments.

Class description

The proposition underlying this course is that successful fulfillment of your agency’s mission requires effective work with and through other people. Eighty percent of most budgets in the government and nonprofit sectors are spent on employment costs. Since these sectors are so dependent upon people for the fulfillment of mission and purpose, it is essential for a leader to be an effective manager of people. If you hire and assign the right people, find ways to help them succeed, create effective teams, and motivate individuals and teams to achieve the organization’s goals, you are likely to be successful in achieving the purposes of the agency and improving its ability to serve. Complicating the management of people in the public and nonprofit sectors, are many formal and informal elements of organizations, organizational culture and personnel administration which are not under your direct control. Part of the challenge is to find the most effective ways to combine talents and energy and identify management and motivational tools that can in fact be used in a given time and place. Therefore, to be effective as an administrator, you must be able to manage not only the obvious programmatic issues and resources in front of you, but also the interactions and relationships affecting the people that work with you. This course is designed to hone your judgment so you will be a better leader and, therefore, make better decisions on the human aspects of your management responsibilities and integrate those with program and service priorities. But it is also about how to manage the often non -obvious forces that affect how people behave and feel about their work. We will take a strategic view - one that contributes to your ability to build a better organization, and make effective day-to-day decisions. In so doing, we will utilize tools to improve your ability to diagnose personnel situations, your capacity to develop and use criteria for decision making that advance the mission of the agency. These exercises will provide you with a better sense of confidence in stepping up to the difficult decisions you will have to make. Because personnel issues cannot be divorced from program and service issues, you will find useful the skills you are learning in other courses.

Student learning goals

General method of instruction

Recommended preparation

Class assignments and grading


The information above is intended to be helpful in choosing courses. Because the instructor may further develop his/her plans for this course, its characteristics are subject to change without notice. In most cases, the official course syllabus will be distributed on the first day of class.
Last Update by Blake N Cooper
Date: 10/13/2008