Mark P Haselkorn
Focuses on how to design and implement improvements to complex work systems. Examines issues affecting information and communication components of complex systems, such as information ecology, strategy, politics, culture, behavior, management, architecture, and environments. Investigates decision support systems, including sense making and adaptation in ambiguous situations.
Student learning goals
Understand what makes a work system (that includes an information and communication component) complex.
Know how to best design and implement improvements to the information and communication component of a work system.
If you intervene in a complex work system by modifying the information and communication system, know how to determine if you have improved the work system.
General method of instruction
Class assignments and grading