Quality Improvement in Financial Management at the University of Washington

Vol 1, No. 1

 

 

 

 

 

 

 

Kudos

Compiled by Sharon Langlois

Diane Harker: I just want to let you both know how much I appreciate Diane's willingness to help and how she always finds answers for the many travel questions that I have. Recently, she was extremely helpful with the CTA/Travel Visa issue. I wanted to make sure that you know that our office is very glad that she is in the Travel Office. Kim Dinh, Office of the President

Calvin Tran: provided courteous and professional service. Calvin took on the challenge, kept me informed, and came through. Calvin is an asset to your department and I'm sure that his competence, attitude and manners will carry him far and bring him much reward. Anthony Gonzales, MD, UW School of Medicine, 1994

Kate Riley: Thank you for volunteering as an examiner in the Washington State Quality Award Program's 2001-2002 award cycle. I understand that serving as an examiner requires many hours of preparation, training, and team meetings, and I appreciate your willingness to support Washington businesses with you time and expertise. As an examiner, you were essential to the success of the WSQA. Again, Kate, I extend my deep appreciation for your dedication and hard work. Congratulations on a job well done! Gary Locke, Governor, State of Washington

Alma Prepotente: I just wanted to let you know how much I appreciate Alma. She is wonderful! She is patient, professional, prompt and incredibly helpful. I always know I am in good hands. It's a comfort to know that there are individuals of her caliber on campus, please pass along my appreciation for her outstanding service. Susanna Westen, Department of Slavic Language and Literature

Heidi Gustafson: has been extremely helpful and cooperative with equipment tagging and inventory questions. She has been instrumental in our establishing a new system at FHL for scanning equipment. Without her help in the design and production of the tags, we would not be able to realize our expected efficiency improvements. Scott Schwinge, Friday Harbor Laboratories

Suzette Ashby-Larrabee, Brion Norton, and Ruchi Aggarwal: FEC class and the trio of MA&A classes have all exceeded my expectations, and I believe MA&A training helped me obtain my recent strategic position. Keep up the fine efforts. Mark Ondrake, Department of Otolaryngology

GCA: Regarding the NIH site visit; a job well done - both the review and the hard work that you do all the time to make the grants management process work. Harlan Patterson, Planning and Budgeting

GCA: Regarding the NIH site visit; All are to be complimented not only for a successful audit, but more importantly for creating an approach to dealing with grants/contracts in such an effective manner each and every day. Weldon Ihrig, Executive Vice President

Lynn Duong: is extremely helpful and prompt in assisting us in processing a number of RST's on short notice. Her professionalism and helpfulness is very much appreciated. Randy Tanfer, Washington Technology Center

Shawna Litterski and Anna Mirza: Marianne Miller's wallet was stolen and she had to close her bank account and change the direct deposit. This was a very stressful situation and Shawna and Anna rose to the occasion. They let her into the Payroll office shortly after 5PM and expedited the prenote process. Marianne wanted me to be sure to put a compliment letter in their files. Heather Norberg Stewart, Payroll, for Marianne Miller, a very satisfied customer.

Lynn Duong: Thank you for responding so quickly to my RST questions. You are always quick to reply, whether by phone or e-mail. Your humor shows the bright side of things. Sandra Scott, College of Forest Resources

Lindsay Hendrix and Nancy Hurja: You guys have been marvelous this year for getting everything done. I do realize that the medical students have something new happening or changing every other minute! I will be making you guys some goodies. Diane Noecker, UW School of Medicine Financial Aid Office

Lindsay Hendrix: appreciation of the help we have been receiving in processing some very last minute checks, especially several award checks which we wanted to give our students at graduation. Resat Kasaba, Jackson School of International Studies

Ruth Johnston: I appreciate all the help you have given me in addressing the ID and other related issues for visiting students. I am also grateful to all for responding positively and in a timely manner to help solve the problem. We want the students to come back to the UW, and making them feel welcome is a great way to accomplish our goal. Fanaye Turner, UW Engineered Biomaterials

Treasurer's Office: Goodness knows we are blessed to have such capable colleagues in the Treasurer's office, along with the team of advisors and managers. Thank you for all you do to invest donors' contributions with such wisdom and success. You are greatly appreciated. Connie Kravas, Development Office

Paul Jeganathan: gave excellent help in clarifying issues and answering questions. In fact, he went beyond the specific questions to give a broader perspective. Joyce Robertson, Development and Community Relations, School of Pharmacy

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