UW Information Technology

Customer Service

May 16, 2022

New email filtering system blocks millions of spam and phishing emails

student in front of computer

UW-IT’s help desk has been receiving some unusual queries from the UW community recently, such as, “I’m not getting any spam or phishing emails. Is there something wrong with my email?”

May 28, 2021

UW-IT bolsters security for research and education

It’s called spoofing, but it’s not just something for laughs on YouTube. It’s when malicious entities slither around on networks that connect to the internet, pretending they’re from a known, trusted source while they try to steal data or otherwise wreak havoc.

May 3, 2021

When a pandemic hits, configuring work computers goes on autopilot

In the past year, UW Information Technology has pushed the boundaries of tech to ensure UW staff, among others, get their hands on the tools they need while the pandemic keeps nearly everyone away from campus. Autopilot is but one example.

April 24, 2020

Delivering innovative network solutions to the frontlines of COVID-19

Teams from UW-IT and UW Medicine come together in an intensive cross-unit collaboration to develop wired, wireless and telecommunications network connections in locations never before attempted — and in record time to fight COVID-19.

February 28, 2020

Latest financial aid enhancements better reflect students’ dynamic living situations

In the first step towards a substantial improvement to provide students with the right financial aid as their living and school situations change, the Office of Student Financial Aid (OSFA) has moved from annual to quarterly student cost calculations.

January 9, 2020

Now it’s easier than ever to provide feedback to UW-IT

Computer image of new caller satisfaction survey

Starting January 10, 2020, you’ll receive a simplified, more user-friendly customer satisfaction survey from UW Information Technology (UW-IT) after your IT request has been resolved.

November 27, 2018

New app reduces spam phone calls at UW

The goal of the new technology is to block a suspicious call before the phone even rings, reducing both the disruption and the risk of someone inadvertently falling for a scam and compromising personal and/or University information.