UW Information Technology

Read about initiatives planned for FY 2020 to support the work of the University, organized by UW-IT’s seven strategic goals.

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Enable Innovative Teaching & Learning

Supporting student retention

Advisers in the Office of Minority Affairs & Diversity (OMAD) will be able to use machine learning approaches to identify students at risk of leaving the UW, under a partnership with UW-IT. These insights will appear in OMAD’s adviser dashboard, enabling them to reach out to students in a personalized, timely manner.

Enhancing student success with advanced analytics

The UW will be able to use advanced analytics to better support student and instructor success with help from the Learning Records Store, a new datastore and platform. Authorized users will be able to access data from Canvas, Panopto and more, and get dashboards and reports that show student engagement and learning outcomes.

Bringing data science into the classroom

UW-IT is working with UW faculty to provide students with hands-on experience using data-enabled research tools by integrating computational infrastructure and technologies into the classroom.

Adding pronouns to class rosters

To cultivate a safer, more inclusive community at the UW, the Office of the University Registrar in partnership with UW-IT plans to integrate pronouns into class rosters. Students will be able to self-identify the pronouns they go by so that faculty don’t have to assume pronouns based on appearance or name.

Boosting the success of students with disabilities

Helping students with disabilities pursue degrees in computing fields is the goal of the Alliance for Access to Computing Careers project led by the Disabilities, Opportunities, Internetworking and Technology (DO-IT) program. The project also seeks to increase the capacity of key institutions to include students with disabilities in computing programs. UW-IT’s Accessible Technology Services will continue to offer training and guide faculty and instructional designers on making courses more accessible to all students, including those with disabilities.

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Support World-Class Research

Helping UW researchers adopt cloud computing

A new program is aimed at making it easier for UW researchers to use cloud computing to advance their work. The effort includes partnering through CloudBank, an organization being developed by the UW eScience Institute, UC San Diego and UC Berkeley, to provide managed services to simplify cloud access for computer science research and education.

Upgrading a key part of Hyak, the UW’s supercomputer

Hyak, the UW’s supercomputer, will get an upgrade to its internal network — the “interconnect” — to support the demands of scalable compute workloads. Doubling the interconnect speed to 200 Gbps will allow Hyak to handle the growth of the University’s big data demands.

Enhancing Hyak with machine learning capability

UW researchers can use powerful artificial intelligence and machine learning methods in their projects, across multiple colleges and departments, and in essentially all scientific disciplines with Hyak’s new machine learning capability, which includes more than 800 teraflops of capacity.

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Modernize Information & Business Systems

Supporting UW Finance Transformation implementation

UW Finance Transformation entered its 2.5-year implementation phase in January 2020. UW-IT, which has already played a key role in developing the scope, schedule and budget for the program, will support integration of Workday Financials into remaining systems, incorporate new data into business intelligence and analytics services and more.

Creating better academic data tools

Academic-related data tools will be enhanced with new features, and new tools will be created to support the academic data user community. Deliverables were determined in collaboration with the UW Report Prioritization Group of key stakeholders across the UW. This work follows last year’s completion of key maintenance efforts for existing data tools including reports like Time Schedule Information, Undergraduates Eligible to Register and Student Degree Information.

Automating enrollment management

UW-IT will develop an automated system for the Office of Admissions to streamline the admissions process with near real-time processing, data visualization and other features.

Supporting UW Advancement

UW-IT will support UW Advancement’s implementation of a modern customer relationship management system to improve constituent outreach and communications, allowing for retirement of Advancement’s legacy system and leveraging UW-IT’s existing Microsoft infrastructure.

Improving UW Admissions data inquiries

A new UW Admissions data model and analytical tools will consolidate reporting on undergraduate and graduate admissions, allowing users to answer new, more detailed admissions questions, including even information at the department level. The work is the result of a collaboration with stakeholders from all three campuses.

Moving the BI infrastructure to the cloud

A new business intelligence infrastructure for Enterprise Data Warehouse reporting and Tableau will provide operational and cost efficiencies by migrating from on-premises tools to the Microsoft Azure cloud platform.

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Provide Access to Excellent Infrastructure

Improving cell coverage in buildings

UW-IT will improve cellular coverage inside buildings through partnerships with cellular service providers to install distributed antenna systems, which will boost signal strength within selected buildings on the Seattle campus.

Modernizing global research and education networking

The infrastructure that supports high-bandwidth, high-capacity networking for research and educational organizations will be modernized by UW-IT in partnership with the Pacific Northwest Gigapop, a nonprofit organization providing high-capacity networking for educational organizations throughout the Pacific Rim.

Enhancing network and IoT security

To better protect the UW wired network, particularly with the increasing proliferation of Internet of Things (IoT) connected devices, a secure device registration and authorization solution will be implemented.

Expanding outdoor Wi-Fi coverage

Outdoor Wi-Fi connectivity will be strengthened throughout the Seattle campus as part of UW-IT’s efforts to enhance coverage and continuity at key gathering areas.

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Enhance Collaboration

Integrating key administrative apps into ECM

To support the UW’s initiative to go paperless, while improving efficiencies and reducing manual processes, UW-IT will integrate Workday, DocuSign and other key administrative applications into the Enterprise Content Management (ECM) system.

Supporting IT collaboration and professional development

To promote collaboration, information sharing and professional growth among the University’s IT professionals, UW-IT will continue to support the Leadership Development Program, IT communities of practice, the UW TechConnect Conference and quarterly Tech Talks.

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Reduce Enterprise Risk

Expanding use of two-factor authentication

To better protect UW and individual data, UW-IT will expand the use of two-factor authentication (2FA) to include more systems and data accessed via the web. 2FA adds a layer of security beyond a password by requiring users to verify their identity using their 2FA device.

Enhancing emergency preparedness

To improve coordination of UW business continuity and disaster recovery efforts, UW-IT will continue to lead a collaboration with UW Bothell, UW Tacoma, UW Medicine and UW Emergency Management to develop a common strategy, toolset and terminology.

Helping UW units manage vendor risk

A new Vendor Risk Management consulting service launched by the Office of the Chief Information Security Officer will help UW units manage vendor risk in any part of the procurement lifecycle through actionable analysis and practical assistance. This UW-funded service is especially designed for stakeholders responsible for the success of IT services and operations.

Mitigating Internet of Things risk

A new Internet of Things (IoT) Risk Mitigation Strategy program will help the UW realize the potential of IoT systems while alleviating risks by ensuring they are thoughtfully selected, implemented and managed across multiple departments. This effort is a strategic partnership between UW Facilities and UW-IT.

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Advance Operational Excellence

Expanding UW Connect subscription options

UW-IT will offer a basic UW Connect service for UW units seeking a cost-effective help ticketing option to provide consistent and streamlined customer service. This supports the continued growth of UW Connect as a common platform for delivering a consistent user experience.

Improving IT Connect

A project to redesign IT Connect, the UW’s main portal for IT tools and resources, will make it easier for users to find what they’re looking for. The effort includes overhauling the site’s information architecture, improving navigation and reducing visual clutter, following user-centered design principles.

Licensing Microsoft premium apps

UW-IT is engaging with campus partners to develop a method of providing high-demand premium and specialized Microsoft applications to students, faculty, staff, affiliates and clinical personnel at sustainable prices. Apps include Project Online and Microsoft 365 A5.

Automating Technology Service Center routing

UW-IT will evaluate the use of machine learning to route incoming Technology Service Center records to appropriate technicians. Automating initial routing would free up service staff time for the more complex support needs of our customers.

Collaborating to improve software provisioning

With UW Procurement, UW-IT is exploring ways to improve efficiency in the purchasing, licensing and administration of software made available through the UW for students, faculty and staff.

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