Metrics: Overview

Metrics for UW Information Technology in six key areas:

UW-IT Metrics Dashboard

Peer Benchmarking Metrics Employee Satisfaction Metrics Customer Satisfaction Metrics Support for Stategic Gaols Metrics Services Metrics Finances Metrics


  • Services:
    UW-IT's breadth of services for the UW community


  • Finances:
    UW-IT’s budget by service cost and
    funding source


  • Peer Benchmarking:
    How UW and UW-IT
    compare to peer institutions
    (R-1 Research) in key measures, based on EDUCAUSE data

These metrics are part of UW-IT's commitment to measuring and improving performance as an essential way of ensuring that we are fulfilling our mission to:

  • Enable UW students, faculty, and staff to be more effective
  • Help the UW manage risks and resources
  • Foster a community of innovation

A further goal is to ensure transparency and accountability. This represents an initial step toward providing metrics for UW-IT. We will continue to enhance and refine these metrics over time to provide a meaningful measure of UW-IT’s performance.

For more information see:


Kelli Trosvig
Vice President for UW Information Technology and CIO
UW Information Technology
Email | 206-616-1172
UW Mailbox: 354844

Bill Ferris
Chief Financial Officer
Email | 206-543-9004
UW Mailbox: 354844