UW Information Technology

Heidi, Identity & Access Management Specialist

What the title really means

Help others make sense of complexity

The job

My role within UW-IT is providing access management customer support. I consult and assist schools, colleges and business units with managing their access to administrative systems as well as direct application support for some legacy financial systems.

A typical day

I spend a lot of time on the phone and responding to email but I also get to visit customers at their location to provide direct, onsite consultation and support. I’m also learning to be a Technology Dependency Analysis Tool (TDAT) Consultant, serve as planning chief for the UW-IT Unit Response Center (which responds to emergency situations), and a member of the Recognition Committee (which, as the name implies, recognizes excellent work by UW-IT colleagues).

Career tool box essentials

Listening and being supportive and patient are very important in my job. And asking questions to determine how I can provide assistance. Even if I can’t help directly, I try to provide useful information.

I love the UW because

I am constantly inspired by all the cool and amazing things happening on campus, proud and humbled to be among so many world-class contributors. All the history and growth that happens feeds directly into the perpetual flow of students, which in turn continually invigorates, stimulates and challenges the UW community.

It’s a never-ending story with twists and turns and challenges and discoveries … and I get to be a part of it even if only in a small indirect way.

Life/work balance, you say?

When I’m away from work I especially like being by the ocean any time of year. I have a busy family but we love music, cooking and being together. I enjoy searching for new experiences, going on local history tours, finding new dining spots, going to lectures, music performances, meetups, crafts, games, volunteering.

UW insider tip

Henry Art Gallery and the Burke Museum are free to employees—just show your Husky card!

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