UW Information Technology

Whether it is better Wi-Fi connections, increased protection for sensitive data or enhanced collaboration options, UW-IT partners to deliver robust tools and services.

Protecting personal, UW data with Duo

More personal and University data is now protected with two-factor authentication (2FA), an extra layer of security beyond a password when signing in with a UW NetID. More than 45,000 people signed up to use Duo, the UW’s new 2FA system, which is required for accessing personal or sensitive information in Workday.

Improving customer service with UW Connect

More UW units are using the UW Connect service management tool to more effectively track and manage their customer service requests. The Integrated Service Center and a dozen other units now use UW Connect to help with IT and other customer support. They are taking advantage of a significant price reduction in 2017.

Outdoor Wi-Fi expanded at UW

Wi-Fi access has been expanded to key outdoor spaces at UW Seattle, including at Rainier Vista, where it extends from the Link light rail pedestrian bridge to Stevens Way. The expansion was part of a larger effort by UW-IT to improve Wi-Fi service after students named it their top priority in a customer experience survey.

Exchange Online offered to UW community

Exchange Online, Microsoft’s email and calendar service, is available to UW students, faculty and staff, as part of UW-IT’s ongoing effort to modernize email services. It offers email, a 50 GB mailbox, calendaring, contacts and task management.

Connect remotely with Husky OnNet

Current students, faculty and staff can securely connect to UW network resources via Husky OnNet. In addition to MacOS and WIN apps available at no cost via UWare, they can also use iOS, Android and Chrome devices with free F5 apps available in third-party app stores.

Metrics to improve customer support

A new dashboard in the UW Connect service management tool will help UW-IT improve its customer service. The dashboard captures data on request and incidents volume, staff responsiveness, and if applicable, any backlogs.