Filtered Results List on My Desk Not Clearing Properly

Reviewed/Revised: July 15, 2022

Issue: If the My Desk tasklist is filtered to show items based on Action/Request Type choices, when the Action/Request Type filter is removed, and you click Go to see the new results, you will instead see the previous results list.

Fix: To fully clear the filtering

  • Re-select Action/Request Type from the Display Items Where drop-down menu
  • Select the checkbox for All Action/Request Types
  • Change Display Items Where to the blank value
  • Click Go

The resulting list will contain the correct number of results.