eRA Information: eRA Commons and ASSIST Unavailable December 21-22 for Maintenance
Monday, November 18, 2013
In the interest of giving you as much advance notice as possible for planning purposes, we would like to give you a heads up on scheduled maintenance in December.
All eRA systems, including eRA Commons and ASSIST will be unavailable during this time:
· From 2 p.m. ET on Saturday, Dec. 21 to 4 a.m. ET on Sunday, Dec. 22
This downtime is to upgrade critical network infrastructure at the NIH.
· Please note as well, the eRA maintenance normally scheduled for December 7-8 has been cancelled.
We will send a reminder closer to the date. Sorry for any inconvenience.
Division of Communications and Outreach
NIH Office of Extramural Research
Questions? Please contact the eRA Help Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469, TTY: 301-451-5939; or email firstname.lastname@example.org. The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET
Help us improve our communications; send your suggestions and feedback to eRACommunications@mail.nih.gov or call 301-435-8185.
To read other recent articles and messages, please visit our Latest News page at http://era.nih.gov/news_and_events/index.cfm.
Check out the eRA Training pages for eRA Commons demos, presentations and FAQs