From: ESubmission Update to Organization Officials [mailto:ERA_COMMONS_ADMIN-L@LIST.NIH.GOV] On Behalf Of eRA Communications Office
Sent: Wednesday, June 05, 2013 11:15 AM
Subject: ATTN NIH Applicants: Reminder of NIH System Issue Policy
Reminder of NIH System Issue Policy
Wednesday, June 5, 2013
We understand that some applicants are experiencing issues submitting grant applications through Grants.gov to NIH. Despite these issues, NIH has received a steady stream of applications both yesterday and today. NIH does not plan on extending today’s R01 deadline since the issues experienced are not affecting the majority of applications.
If you are experiencing system issues that threaten your on-time submission, please follow our standard system issue policy documented at http://grants.nih.gov/grants/ElectronicReceipt/support.htm#guidelines and in the recent reminder notice (NOT-OD-13-054).
A couple items to keep in mind:
· Remember that viewing your assembled application in eRA Commons is the best way to ensure we have received your application.
· Grants.gov does not guarantee that applications will be processed in the order submitted. Check to ensure your final application is the version you want to move forward for consideration.
· Help Desks are very busy. If you only need to document your issue and don’t need to talk to a help desk agent, take advantage of the eRA Commons Help Desk’s web ticketing system at http://public.era.nih.gov/commonshelp.
As long as we can verify that a system issue impeded the timely submission of your application and you work diligently to complete the process, you will not be penalized for these issues beyond your control.
Division of Communications and Outreach
NIH Office of Extramural Research
Questions? Please contact the eRA Help Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469, TTY: 301-451-5939; or email firstname.lastname@example.org. The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET
Help us improve our communications; send your suggestions and feedback to eRACommunications@mail.nih.gov or call 301-435-8185.
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