Nebula VPN (Virtual Private Network) Service

About Nebula VPN Service:

The Nebula VPN Service consists of two separate connections: NetID VPN for Windows computers, and Nebula VPN for Macintosh.

To use the Nebula VPN Service, you must:

  1. Be a paid subscriber to the Nebula Managed Desktop service, or to the Nebula VPN Service option.
  2. Have the Nebula/NetID VPN installed on your computer (this is a standard install on Nebula laptops; if it is not installed, please see the instructions for installing it on Windows 7, Windows 8, Windows 8.1, and Mac OSX.
  3. Have a broadband connection of some kind. Modem dial-up connectivity will not work.
  4. Run Mac OSX, Windows 8.1, 8, or 7.

Using the Nebula VPN Service:

The method of use depends on your operating system.

 Windows 7 and Vista

  1. Steps Actions
  2. Click on the Start button and click "Control Panel".
  3. Click on "Network and Internet". (Skip this step if using "Classic" Control Panel)
  4. Click on "Network and Sharing Center" control panel.
  5. Click on "Connect to a network"
  6. Choose "NetID VPN"
  7. Click "Connect"

Quick Connect

Click on the Network icon in the tray near the clock. Select "Connect to a Network". Under the Dial-up and VPN section, locate and click NetID VPN and click connect.

Windows 8 and 8.1

Steps Actions:

Open Settings Search panel. ( key + W)

  1. Search for vpn.
  2. Click Connect to a network.
  3. Click NetID VPN and click on the connect button.
  4. At the Network Authentication window, enter your UW NetID and password and click Connect.

Quick Connect

Click on the win8-networkicon Network icon in the tray near the clock. Select NetID VPN and click connect.

What works well

  • You can browse to protected campus locations by entering your UW NetID credentials.
  • Your programs on your desktop will work as expected (but, see the note below about Office applications)

Some cautions

Please be aware of the following when using the NetID VPN.

  • While you will have H: and I: drives, file movements will likely be very slow due to low bandwidth. (If you do not have your H: and I: files, follow the alternate method, below, for login).
  • Your Office applications may open more slowly, as they are configured to point to your H: drive on the server, and initial start-up time will depend on how quickly the server answers the Office application.

Alternate methods for login

You should only have to do this once for your drives to be remapped; these mappings should then be available the next time you open the VPN from your desktop.

Windows 8.1, 8, 7, and Vista

  • After start-up, click the Switch User button.
  • Near the bottom right-hand side of the screen near the red "Power" button click on the blue "Network Logon" button.
  • This will initiate a VPN session. Log in as usual.

Using the NetID VPN from non-Nebula systems

Basic support for the NetID VPN is available for non-Nebula computers, however, extended support without being a Nebula customer is subject to Nebula consulting rates.

The NetID VPN works well in many situations, but from non-Nebula computers:

  • You will not see your H: and I: drive mounts.
  • You must ensure your computer is patched and using a current anti-virus program; see more details on UW policy.

Setting up the NetID VPN

 Windows 7 and Vista

  1. Click on the "Network and Internet" control panel. (Skip this step if using the "Classic" Control Panel)
  2. Open "Network and Sharing Center".
  3. Click on "Set up a connection or Network"
  4. On the next screen, click on "Connect to a workplace" then click "Next".
  5. If prompted to use an existing connection, choose "No, Create a new connection". Click on "Use my Internet connection (VPN)"
  6. Enter the following information:
    • Internet Address: vpn.netid.washington.edu
    • Destination Name: NetID VPN
    • Check "Don't connect now, just set it up so I can connect later"
  7. Click "Next"
  8. Type your user name and password
    • User name: (UW NetID)
    • Password: (UW NetID password)
    • Domain: NETID
  9. Click "Create". Go back to 'adapter settings' in "Network and Sharing Center" and right click on "NetID VPN", then click Properties.
  10. On the Security tab:
  • Type of VPN: set to "Secure Socket Tunneling Protocol (SSTP)"
  • Data Encryption: should be set to: "Require encryption (disconnect if server declines)"
  • Authentication: Click the radio button for "Use Extensible Authentication Protocol (EAP)", the drop-down list should change to "Microsoft: Secured password (EAP-MSCHAPv2)"

After saving, right click and select "Connect" to test.

If presented with a choice of Public, Home, or Work network, choose the type of network that more closely resembles the physical network you are using. If you are using a network in a coffee shop, choose Public. If you are at home, you can choose the Home network. Public is always the "most secure" choice if you have any doubts.

Windows 8

  1. From the Win 8 Start screen open Settings Search panel. (Win Key + W)
  2. Type vpn.
  3. Click "Set up a virtual private network", (VPN) connection with the following settings:
  4. Internet address: vpn.netid.washington.edu
  5. Destination name: NetID VPN
  6. Don't use smart card with this connection.
  7. Uncheck Remember my credentials if Allow other people to use this connection is checked.
  8. Click Create. Go back to "adapter settings' in "Network and Sharing Center" and right click on "NetID VPN", then click on Properties.
  9. On the Security tab:
  10. Type of VPN: Set to "Secure Socket Tunneling Protocol (SSTP)"
  11. Data Encryption: Should be set to: "Require encryption (disconnect if server declines)"
  12. Authentication: Click the radio button for "Use Extensible Authentication Protocol (EAP)", the drop-down list should change to "Microsoft: Secured password (EAP-MSCHAPv2)"

After saving, right click and select "Connect" to test.

If presented with a choice of Public, Home, or Work network, choose the type of network that more closely resembles the physical network you are using. If you are using a network in a coffee shop, choose Public. If you are at home, you can choose the Home network. Public is always the "most secure" choice if you have any doubts.

Windows 8.1

  1. From the Win 8.1 Desktop or  Start screen open the Search Settings panel. (Win Key + W)
  2. Type vpn.
  3. Select Manage Virtual Private Networks (VPN)
  4. Click Add a VPN Connection
    1. VPN Provider = Microsoft
    2. Connection Name = NetID VPN
    3. Server Name = vpn.netid.washington.edu
    4. Type of Sign In = User name and password
    5. User name = Your UW NetID
    6. Password = Your  UW NetID Password
  5. Click Save.
  6. Go to: Control Panel > Network & Internet > Network & Sharing Center and click on "Adapter Settings".
  7. Right-click on the NetID VPN and click Properties
  8. On the Security tab:
  • Type of VPN: Set to "Secure Socket Tunneling Protocol (SSTP)"
  • Data Encryption Should be set to: "Require encryption (disconnect if server declines)"
  • Authentication: Click the radio button for "Use Extensible Authentication Protocol (EAP)", the drop-down list should change to "Microsoft: Secured password (EAP-MSCHAPv2)"

After saving, right click and select "Connect" to test.

If presented with a choice of Public, Home, or Work network, choose the type of network that more closely resembles the physical network you are using. If you are using a network in a coffee shop, choose Public. If you are at home, you can choose the Home network. Public is always the "most secure" choice if you have any doubts.

Mac OSX (using 10.6 and above)

StepsActions

  1. Go to Apple Menu > System Preference > Network
  2. Click the + to add a new connection
  3. Choose Interface VPN
  4. VPN Type: PPTP
  5. Service Name: Nebula VPN
  6. Click Create
  7. Configuration: Default
  8. Server Address: vpn.nebula.washington.edu (yes, this is different than for Windows users!)
  9. Account Name: nebula2\(your uwnetid)
  10. Click Authentication Settings > enter your Nebula2 password (if you don't know it, email nebula@uw.edu)
  11. Click Advanced, and click on check box to "send all traffic over vpn connection"
  12. Click Advanced, then DNS, and add UW dns servers: 128.95.112.1, then click 'Add'.  Enter: 128.95.120.1, then click 'Add'. There will be two (2)  DNS entries for this portion of the configuration.
  13. Check Show VPN status in menu bar

 

Last modified: May 27, 2015