News

August 4, 2014

UW Business Intelligence Portal Now Offers Visualizations

View of BI Portal

The UW Business Intelligence (BI) Portal now includes visualizations in its searchable catalog of central reports and analytics from the University’s Enterprise Data Warehouse, enabling users to go to just one location to find the information they need. The newly added Tableau visualizations are of student data from UW Profiles, institutional dashboards created by the Office of Planning and Budgeting and UW-IT. Additional enhancements include new Knowledge Base articles and user improvements for tablet access. 

July 7, 2014

UW-IT’s New Service Management Tool: Check Request Status in Real Time

blue "connect" circle

Beginning July 8, UW-IT will adopt a new service management tool to replace its existing ticketing system and improve customer service and response. When you send email to help@uw.edu and other UW-IT email addresses, you’ll notice the response is a bit different. It will include a confirmation with a link to check the status of your request in real time. All UW-IT services will transition to this new tool—called UW Connect—by July 15. This initial change sets the foundation for future improvements including enhanced customer response.

July 2, 2014

IT TRAINING: Making Data Work for You—Free Workshops From UW-IT

data graphic

Learn the tools and techniques to start using and making the most of University data through four free workshops for UW faculty and staff, all from UW-IT. These one- or two-hour courses include the Enterprise Data Warehouse, handling data to see trends and patterns, and Tableau software for creating dynamic visualizations of large data sets, with a one-day “fundamentals” class for the Tableau Desktop beginner. Register online.

June 27, 2014

Hand-off to Registration Added to MyPlan, the UW’s Award-Winning Academic Planning Tool

student at computer

New features in MyPlan allow UW students to build schedules, find classes that meet specific day and time criteria, and hand-off a schedule of classes to the UW's registration system. These high priority needs, identified by students, bring more of the information and tasks associated with preparing for registration into an integrated system. Also, on June 1, MyPlan was one of 11 winners selected from 215 entries to receive a 2014 Campus Technology Innovator award in the Student Systems and Services category.

June 23, 2014

New Tableau 8.2 Visualization Software Also for Macs

data map

Tableau 8.2, released June 19, is the first version of this easy-to-use data analysis visualization tool to run natively on the Mac. It provides faster loading and new map designs and supports high resolution images, letting you display large data sets and communicate information in a powerful way. Tableau is available at no cost to full-time students as well as faculty teaching with Tableau, and at a reduced cost for all other faculty and staff. Learn more. Also, faculty and staff can sign up for free Tableau workshops offered by UW-IT.

June 20, 2014

New Single Point of Contact for UW-IT

central help desk

UW-IT now has a new single point of contact to make it easy to get technology help with just one phone number (1-5000) and one email address (help@uw.edu). Also, a redesigned 1-5000 phone menu provides information callers need more quickly, thanks to input from the campus community. Detailed contact and walk-in location information for the UW-IT Service Center and Help Desks can be found on the Get Help page in IT Connect.

June 3, 2014

UW Students: Get Office 365 ProPlus Through Microsoft Student Advantage

Student working at a computer

As of June 3, UW students can obtain Office 365 ProPlus under the Microsoft Student Advantage program, which provides Office applications for installation on up to five Windows or Mac computers as well as on iPads. Office 365 ProPlus subscriptions under the Student Advantage program expire when students leave the UW. Visit the UWare page in IT Connect to get more information and instructions on how to download it.