Getting help with websites at the UW
The UMAC Web Strategy team can assist with questions specifically related to the products and services documented on this website: UMAC’s website hosting, the UW WordPress theme, Storytelling Modules, or other plugins we maintain. We also provide best practices, references and guides, and training materials. In some cases, we can provide guidance on user experience and content strategy. However, we may not be able to answer all questions, especially those outside our documented offerings. To get help from our team, start a conversation with us today:
Server-specific support
The service or server you are using may have additional support resources. Learn more about what resources are available in the list below:
- UMAC website hosting: for websites hosted by University Marketing & Communications, on the www.washington.edu server, review the documentation on this website or contact the UMAC Web Strategy team at uweb@uw.edu.
- Shared web hosting: for websites on the faculty.washington.edu, courses.washington.edu, depts.washington.edu, staff.washington.edu, or students.washington.edu servers, review the documentation or contact UW-IT at help@uw.edu.
- UW Sites: for websites on the sites.uw.edu service, review the documentation or contact UW-IT at help@uw.edu.
- Standard or managed servers: for websites hosted by UW-IT, contact UW-IT at help@uw.edu.
- Any other hosting provider: for sites running off of third party services such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud, Pantheon, WP Engine, or others, please contact your sales, account, or support representative for more information.
Campus-specific support
Depending on campus affiliation, faculty and staff may have access to additional resources from marketing teams at each campus. If you are interested in getting help with a web project, reach out to the contact for your campus:
Department-specific support
Depending on department affiliation, faculty and staff may have access to additional resources from marketing teams within their department. If you are interested in getting help with a web project, learn more about the services offered by your department:
Frequently asked questions
Visitor questions
Start with the UW Homepage, which links to major departments, services, and resources. You can also use the search bar at the top of the page.
We recommend using the uw.edu/search to locate content across the UW ecosystem. Alternatively, you can use your favorite search engine with the `site:` parameter. For example:
site:washington.edu your topic hereVisit the Office of the Registrar for academic calendars, registration dates, and course information.
Visit the admissions website for more information on undergraduate, graduate, professional, and continuing education programs.
Check out the Financial Aid and Student Fiscal Services websites for details.
Contact the UW-IT helpdesk for technical support, including NetID and password issues.
Try to locate a contact for the specific website and report the issue directly to them. If you can’t find a contact, you may email the UMAC Web Strategy Team. Please note that due to the high volume of messages we receive, we cannot guarantee a response to your report or that your report will reach the right person.
Please try to find and contact the site owner directly. If no contact is available, you can send your suggestion to the UMAC Web Strategy Team. Please note that due to the high volume of messages we receive, we cannot guarantee a response to your report or that your report will reach the right person.
We recommend reaching out to the site’s contact listed on the page. If no contact is available, you may email the UMAC Web Strategy Team. Please note that due to the high volume of messages we receive, we cannot guarantee a response to your report or that your report will reach the right person.
Builder questions
It all starts by choosing a hosting platform. From there, you may need to install a content management system (CMS) and an appropriate template. We provide a WordPress theme and support the UW Drupal theme for any department at the UW – your department or campus may provide templates for your use.
We provide documentation to help you understand the hosting platforms available at the UW. We would be happy to provide consultation on those platforms and we can help you understand the pros and cons of the CMS’s they support. Reach out to use at uweb@uw.edu to set up a time to talk.
We offer limited guidance in these areas. Please reach out to us at uweb@uw.edu and our team will be happy to talk more with you about the guidance we can provide.
If the issue relates to a product or service documented here, yes. Otherwise, we may refer you to another support resource. Please note: to limit our liability, we will not work directly on your systems – we will give you (or your designee) steps that can be taken to fix the issue.
No, our team does not provide hands-on development or maintenance services.
No, our team does not provide accessibility remediation services. Please contact Accessible Technology Services for help making your website more accessible.