Carlson Leadership & Public Service Center

November 4, 2015

Need a job? Apply to Rising Out of the Shadows Young Adult Shelter!

JOB TITLE:    ROOTS Volunteer Services Manager REPORTS TO:  ROOTS Executive Director


  • Responsibilities: The Volunteer Manager is responsible for recruiting for and supporting volunteer operations of the ROOTS Young Adult Shelter. This position manages the ROOTS shelter volunteer program, is responsible for community outreach, and supports our anti-oppression initiatives. The Volunteer Services Manager works closely with the Shelter Director and the Executive Director. These duties will be conducted in accordance with the ROOTS Vision and Mission, agency policies and procedures, as well as relevant federal, state and local standards, guidelines and regulations.
  • Authority:  The Volunteer Manager oversees all volunteer operations related to the ROOTS Young Adult Shelter. This position also is responsible for the organization-wide initiative against oppression, especially as relates to groups served in our shelter.
  • Accountability: The Volunteer Services Manager is accountable to the Executive Director to support operational performance of the Shelter Program in support of the ROOTS Vision and Mission,

This is a fulltime exempt position with a salary of $40-43k/year (depending on experience), health and dental benefits, paid time off, and an employee assistance package.


ROOTS Young Adult Shelter builds community and fosters dignity through access to essential services and a safe place to sleep for young adults experiencing homelessness.

ROOTS currently operates two direct services programs: the Friday Feast meal program (serving over 7000 meals per year) and the ROOTS Young Adult Shelter, the largest emergency shelter in King County for young adults.  We offer critical emergency services in an atmosphere of welcoming hospitality.  The shelter operates 365 days a year and employs a small paid staff, with a heavy reliance on volunteers.


  • Demonstrate understanding of and dedication to ROOTS vision and mission.
  • Adhere to ROOTS policies and procedures and represent and promote ROOTS organizational values.
  • Perform duties while demonstrating flexible and efficient time management and ability to prioritize demanding work load.
  • Maintain a positive and respectful attitude and strive to create a compassionate but safe and consistent environment in the shelter.
  • Communicate proactively with the Executive Director and Shelter Director; utilize a team approach on program decisions.  Be able to think innovatively about program and volunteer management.
  • To be adaptable in scheduling work hours as needs vary.



  • Ensure adequate volunteer staff are recruited, trained and scheduled to maintain a high quality shelter and meet a minimum ratio for team members to guests.
  • Plan events and opportunities for acknowledgement of volunteers and team-building.
  • Support and supervise volunteer mentors, assess training needs, conduct one-on-one meetings, evaluate performance, and provide coaching and professional development.  This also includes hiring and terminating team members correct or terminate as needed.
  • Complete all paperwork and documentation required for supervision and volunteer recruitment goals.
  • Update online recruitment content and screen volunteer inquiries; follow-up on expressions of interest.
  • Act as liaison with service placement organizations, such as the UW Carlson Center.
  • Conduct outreach efforts to build new partnerships to recruit teams and individuals to volunteer.  This includes tabling, public speaking, and publishing (including but not limited to colleges, churches, civic groups, workplaces, and advocacy organizations).
  • Coordinate volunteer placements in other roles, both one-time assignments or on-going (groups, admin support, event support, meal teams).
  • Participate in regular meetings with the shelter supervisors.
  • Track volunteer data, including hours and active volunteer census.
  • Evaluate and modify volunteer training curriculum content and on-boarding as needed based on participant feedback and input from Shelter Director and Program Coordinators.
  • In conjunction with Shelter Director, identify, research, and implement training sessions to support the shelter team.
  • Position may include a trainer’s role in shelter orientations,‘The Ropes: Understanding and Engaging Youth Homelessness” and “Race, the Power of an Illusion.”
  • Leadership in ROOTS’ anti-oppression and cultural competency journey, includes management of the ROOTS Change Team, consultant oversight and liaison.
  • Recruiting a shelter team that more closely reflects those we serve.
  • Serve as agency lead in recommending training sessions for others, both paid and unpaid, related to systemic oppression and cultural competency.
  • Be familiar with shelter policies and practices and written records required by ROOTS and its contracting partners.
  • Other duties as assigned by the Executive Director.



  • Experience working with young adults or homeless and under-served groups, including demonstrated ability to positively engage with people in need.
  • Must have highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease.
  • Good organizational skills: well disciplined, able to meet deadlines, self-starter, able to work under pressure of many priorities and deadlines.
  • Volunteer operations and/or anti-oppression experience
  • Good interpersonal skills; demonstrated ability to recruit, screen, and sustain quality volunteers.
  • Solid understanding of issues related to poverty, racism, and homelessness and capacity to advocate and build programs that counteract the oppression of those we serve.
  • Demonstrated recruiting experience.
  • Systems thinker- able to recommend programmatic changes toward long-term goals.
  • Bachelor’s degree in human services, social work, psychology, or related field; certification or training in volunteer management, other relevant experience will be considered.


Application deadline: Job closed when filled

Send cover letter and resume to:

ROOTS Executive Director, Kristine Cunningham

1415 NE 43rd Street     Seattle, WA  98105



ROOTS is an equal opportunity employer. LGBTQ+, persons of color, and bilingual candidates are encouraged to apply.