Academic and Student Affairs

Closure – Support Plan



What is a project support plan?

A project support plan is a document that shifts a service, application or program from design or pilot to production. The primary objective of a project support plan is to guide the systems support stakeholders (administrators, operators, maintainers) to understand the system requirements, tools, and resources needed for continuous maintenance and development of the service, application or program after the transition period.

Who develops a project support plan?

The project manager is responsible for drafting and developing a project support plan with input from stakeholders, business owners, project team members and support teams.

When would you develop a support plan?

The support plan usually starts towards the end of the project and is completed before the service, application or program is in production.