Andrea Arnone has over 20 years of experience working in the University of Washington community. For four years, she was responsible for the production of all publicity and marketing publications for classes, conferences, and special training events for Professional & Organizational Development (POD). She then served as the quality improvement manager for UW Medicine Neighborhood Clinics, where she analyzed statistics and performance measures and composed reports used for quality improvement purposes. She is now a writing consultant teaching business writing and email etiquette and management courses to UW employees. Additionally, she provides special project support and customized trainings to UW departments. She has experience in news writing, editing, and design, as well as a B.A. in English with a creative writing emphasis from the UW and a master's in public administration from the UW Evans School of Public Affairs.
Andrew Berg is a labor relations specialist in the Labor Relations department at the University of Washington.
Lorna Bixler is a senior auditor with UW Internal Audit.
Jayne Blackburn is operations audit manager with UW Internal Audit.
Linda Callecod, senior OD consultant for UW Professional & Organizational Development, was formerly an external consultant with POD’s University Consulting Alliance until joining the POD team in November 2012. In addition to her current role, she is President of Seraphim Consulting and Training, LLC. Linda is also a 14-year veteran instructor for UW Professional & Continuing Education certificate programs, for which she received UW’s Teaching Excellence Award in business and management as an outstanding instructor in Human Resource Management. Prior to 2009, she was consultant and partner with the Effectiveness Institute and divisional vice president of training and diversity at The Bon Marche/Macy’s.
Linda has over 20 years’ experience as an executive consultant, keynote speaker, author, and master trainer/facilitator. She specializes in developing highly effective leaders, managers, and teams by providing them with tools and motivation that lead to winning results and extraordinary business outcomes.
As a talented and charismatic leader, educator, and consultant, Linda blends a multiplicity of disciplines to deliver highly effective, supportive, yet entertaining learning experiences, as well as game-changing, achievement-focused coaching.
View a detailed consultant profile on Linda Callecod.
Eric Davis is a sociology and ethnic studies faculty member at Bellevue College. He has worked in various capacities within higher education including athletics, academic counseling, residential life, diversity initiatives, and multicultural student affairs. In addition to teaching quarterly courses for Professional & Organizational Development, Eric also works for the University Consulting Alliance. Eric earned his M.Ed. at Seattle University and a B.A. from UCLA.
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Peter Denis is the Assistant Vice President of Labor Relations at the University of Washington.
Dr. Edward Donalson III has a passion for diversity education. Traveling nationally as a guest lecturer and workshop clinician since 1996, he has a record of accomplishment in excellence with integrity. Edward holds a bachelor’s degree in theology, a master’s degree in global leadership and a doctorate in divinity. Dr. Donalson has published five books: Moments of Worship, More Moments of Worship, THINK! Retooling Your Mind for Kingdom Success, THINK Again! The Roadmap to Kingdom Greatness, and Unlocking the Genius Within: Essays on Greatness.
Dr. Donalson currently serves Kingdom Family Worship Center Int’l. He is also the president and founder of Logos Life Network and Leadership Institute.
As director of Professional & Organizational Development (POD) for the University of Washington, Ujima Donalson teaches a number of courses in leadership development and other areas and has been the primary instructor for the Strategic Leadership Program (SLP) for the past eight years. Before joining POD, Ujima spent 15 years at Bank of America, where she served as an Assistant Vice President of Training & Development, as an Operations Manager in the Professional Development Program, and as a Recruiter. Ujima has a Bachelor's degree in Organizational Communication and a Master’s degree in Adult Education from Seattle University. Her professional expertise includes leadership development coaching and consulting, training and facilitation, curriculum development, project management, change management, organizational development, event planning, recruiting, and new hire orientation planning/development. She is a certified professional coach and is certified to administer the Emotional Quotient Inventory (EQ-i) and EQ-i 360. Ujima is also a certified practitioner of Neuro-Linguistic Programming. In addition to teaching quarterly courses for POD, Ujima also works for the University Consulting Alliance.
View a detailed consultant profile on Ujima Donalson.
Dee Endelman is an organizational development consultant and human resources executive with over 30 years of experience in all phases of the human side of business, including organizational change consulting, strategic planning, facilitation, conflict resolution, training, work design, human resource policies and programs, employee and labor relations, equal employment opportunity, diversity efforts, and affirmative action. She has worked as both an internal and external consultant in public, private, and nonprofit sectors. In addition to consulting and facilitation, Dee provides training tailored to participants' needs in conflict resolution, interpersonal communication, personal leadership, leading people through change, strategic planning, meeting facilitation, and dealing with difficult people. She is currently a principal at KEYS Organizational Consulting. Previously she worked as a senior associate at Agreement Dynamics and as a manager of human resources and an organizational consultant for the Puget Sound Clean Air Agency. Dee earned an M.A. in organizational development from Antioch University in Seattle, and a B.A. in literature from the University of Pennsylvania.
View a detailed consultant profile on Dee Endelman.
Art Frohwerk is recognized as a master facilitator, innovator, and implementer. With over 30 years of orchestrating “never-done-before” solutions, he is known for leading efforts to discover the “impossible” answers, always with a strong sense of reality, business savvy, and human factors. One of Art’s lifelong interests has been in visualization—seeing patterns and understanding complex issues in a simple way. From this he has developed a family of best practice tools to engage people, clarify opportunities, achieve results, and leave behind new levels of capability.
Art is a strong practitioner of total quality leadership, systems thinking, and sustainability design. His experience spans key roles in reinventing organizations, their strategies, products, service, and processes. Engaged by over 100 organizations across North America, in almost every industry, Art has spoken to, taught, and led multidisciplinary teams and programs. He has given special attention to healthcare, higher education, and nonprofits.
Art is an alumnus of Walt Disney Imagineering, Procter & Gamble Engineering and Product Development, and Belcan Engineering Group. Art is leader of Clearpath, LLC, focusing on strategic transformation of complex organizations. He holds an Engineering degree from Harvey Mudd College—with continued study in human factors, experience design, visualization, leadership, team performance, and applied innovation.
View a detailed consultant profile on Art Frohwerk.
Linda Golley has developed numerous conceptual models and tools to improve health care outcomes by including and engaging the patient. As a health care activist and consultant, she accepts invitations to assist care teams in making their care processes work for their patients. Linda developed the Barriers to Care Map, which indicates the health care interfaces where patients commonly get stuck and are unable to get their needs met. The map also indicates which patients are most likely to have trouble with specific interfaces, and provides easy ways to eliminate the common barriers.
Linda also developed the Library of Non-Print-Based Patient Education Resources, a free online catalog for health care workers, which showcases the many patient-friendly health education tools already available on the market, such as 3D anatomical models, interactive self-care models, talking pill bottles, speaking physiological function monitoring devices, and digital voice recorders.
Currently, Linda is working with technical partners in the community to integrate language support into technically moderated health processes, such as Internet patient portals and doctor-patient email pathways. She is also on the local faculty for University of Phoenix’s health administration track.
Linda's day job is to manage the Interpreter Services program at UWMC. This program has many cutting-edge components, which derive from integrating the patients directly with the interpreter program and integrating the interpreter staff directly with their clinical colleagues for constant consultation on patient clinical status. The program is also known for its technical innovations, which bridge clinical needs with equal access, accommodation, and literacy access needs. Linda brings her years of direct patient care and her formal quality improvement background to this work.
Maymouna Gueye is a grant analyst in Grant and Contract Accounting.
Lisa Hanna joined the University of Washington in March 2010. Prior to joining the University, Lisa practiced employment and labor law in the private and public sectors for over fifteen years. Her practice focused primarily on providing counseling to employers on all aspects of the employment relationship, including complex employee relations issues, labor relations matters, policies, and agreements. In her law practice, Lisa worked directly with human resources professionals and executive management to ensure compliance with equal employment opportunity, wage and hour, FMLA, and other state and federal employment and labor laws. Lisa’s practice also included providing employment-related training to employees and managers on topics such as harassment prevention, performance management, and disability accommodation. Since joining the University, Lisa has served as a Senior Human Resources Consultant for Campus HR Operations. Lisa received a B.A. in English from the University of Utah and earned her J.D. from the S.J. Quinney College of Law at the University of Utah. Lisa earned a Certificate in Human Resources Management from the University of Washington’s Professional & Continuing Education program in 2010.
Amy Hawkins is a trainer and organizational development consultant with Professional & Organizational Development (POD). She has worked at the University of Washington for over 15 years in a variety of positions in Human Resources, and she came to POD with a wealth of human resources expertise. For six years she was an HR consultant, providing coaching, training, and consultation regarding organizational development and employee relations to academic and administrative departments throughout the UW. Mediation, coaching, and customized HR-focused trainings are Amy’s areas of specialization. She is certified in Emotional Intelligence EQ-i and 360 EQ-i and as a senior professional in human resources (SPHR).
She is a Certified Professional Coach (CPC), a certified instructor of the Discovering Your Dependable Strengths courses, and an instructor for POD’s Strategic Leadership Program (SLP). In her life before the UW, Amy worked for five years as a trainer/educator for retirement planning and investing at a Transamerica Insurance & Investment General Agency. She has a B.S. in business finance from Montana State University.
Ellen Langan, principal of Langan + Associates, has been an organizational consultant for over 30 years. Her areas of expertise include organization, time management, communication, and team building. Ellen has 40 years of teaching and seminar experience and is an MBTI (Myers-Briggs Type Indicator) Master Practitioner with clients throughout the country. She has developed and presented hundreds of seminars and workshops for clients such as Microsoft, City of Seattle, GroupHealth Cooperative, Safeco, Providence Health Care, GTE, WRQ, Seattle Executive Board, and Wizards of the Coast. She has been teaching and consulting for the University of Washington since 1993.
Her business has been featured on KIRO, KING, KOMO, Q13, and Northwest Cable News as well as many local and national newspapers and magazines, including Cosmopolitan and Time. Ellen is a member of the National Speakers Association and the Association for Psychological Type. She was the co-founder and past president of the Seattle chapter of the National Association of Professional Organizers and served as the head of the National Ethics Task Force. She is currently President of the NW Chapter of APTi.
Marguerite brings over 50 years of experience with training for businesses, nonprofits, individuals, and groups into her classes. She has designed and managed training programs for community groups, corporations, and small businesses, and has coached instructors and trainers. She has also edited and written for Axzo Press/Crisp Publications, a training company that distributes internationally. Her current areas of focus are planning and organizing, communications, management, and a special project on issues related to aging.
Her classes are active, engaging experiences, aimed at practical approaches for any of the topics she teaches. Marguerite says of her teaching: “I believe my job is to teach you practical ways to develop your own approaches to a topic. I believe that learning should connect directly with your experiences and needs. There’s nothing I like better than a lively classroom where learning is shared, and you leave the class with new ideas and techniques that you can put to work in your real world.”
View a detailed consultant profile on Marguerite Langlois.
With over 25 years of progressive international experience in training and development, performance consulting, and organizational development, and an M.S. in managing for organizational effectiveness, Lynne contributes to substantial increases in productivity and bottom-line results for her clients, resulting in a repeat business ratio of greater than 90%. Her passion for team development supports teaching skills geared toward improving clients’ interpersonal dynamics, effective communication, and leadership at every level of an organization. She is described as spontaneous, humorous, inclusive, and the very definition of high energy. These traits create a safe and significantly entertaining learning environment, where participants are challenged to stretch beyond their comfort zones to explore their potential and maximize their performance.
Lynne began her career as a training specialist for the George Washington University and Medical Center. She then served as a training manager first at Planning Research Corporation, a software development company, and then at SatoTravel, Inc. Lynne was an independent performance consultant and trainer for five years, founding and owning her firm, Action Management Training and Consulting. Her client list included both private and public sector organizations. She taught for both the George Mason University and Northern Virginia Community College during that time. She then accepted a full-time employment offer from a consulting client; the international telecommunications firm Cable & Wireless, where she worked full-time in organizational development for four years. In 2002 Lynne moved to Seattle and revived Action Management Training and Consulting,transitioned it toThe Leadership Dimension, and has successfully obtained and managed consulting contracts in the Seattle-Tacoma corridor. Lynne provides coaching, training, and consulting to individuals, groups, and organizations in the areas of leadership development, communication, interpersonal, and supervisory skills, team work, train-the-trainer, change management, organizational effectiveness, and continuous learning. She also teaches at several local universities and colleges.
Lynne is certified in the use of the Myers-Briggs Type Indicator (MBTI), the Personal Insights Profiles (DiSC and PIAV), the Managerial Assessment of Proficiencies (MAP), and Emotional Intelligence (EQ-i). She also holds memberships or board positions in the Puget Sound chapter of the American Society for Training and Development (ASTD), the Pacific Northwest chapter of the Organizational Development Network (PNODN), and the Seattle chapter of the International Society for Performance Improvement (ISPI). Lynne regularly attends the meetings of the aforementioned organizations as well as those of the Lake Washington Human Resource Association (LWHRA) and other local professional associations in order to remain current and connected, and she is also a frequent speaker.
Sabina McCoy began working at the University of Washington in January 2003 as a human resources assistant with Upper Campus Human Resources (now called Campus HR Operations). In the fall of 2003 Sabina was promoted to the position of employment specialist with Health Sciences HR (now a part of Campus HR Operations). In her current role as an employment specialist, she manages the recruitment and selection process for a variety of departments within the School of Medicine and the School of Nursing. Prior to working at the UW, Sabina worked in technical recruiting at a high-tech company in Redmond and in the finance department at a financial institution in Seattle. She earned her B.A. from Western Washington University in communications with a minor in business/management. Sabina enjoys traveling, yoga, and spending time with family.
Katie McLeod is an auditor with UW Internal Audit.
Ted Mordhorst has over 20 years’ experience in research administration. He spent 12 years in the banking industry before embarking on a career in higher education at Washington State University, where he was the supervisor of the post-award office. Ted left WSU to become the manager and compliance officer for the University of Idaho before joining the Grant and Contract Accounting office at the University of Washington in late 2004 as the assistant director for Post Award Financial Compliance. Ted has been active with the National Council of University Research Administrators (NCURA), has given presentations and workshops at regional conferences, and has been an instructor for several post-award financial classes. Ted holds a B.A. in accounting from Boise State University.
Virginia (Ginny) Morris has worked as a learning specialist in UW Procurement Services for over three years. During that time she has specialized in Ariba and MyFinancial.desktop training. Prior to her time at the UW, she worked for nearly 11 years at Ariba, Inc., as a senior instructor/curriculum developer.
Heather Nicholson is a fiscal specialist in Accounts Payable at the University of Washington.
Brion Norton has been at the University of Washington in the Management Accounting & Analysis (formerly Financial Analysis) office since 1995, working primarily on the analysis of the expenditure data that forms the basis for negotiating the University's facilities and administrative (aka indirect) cost rates. Prior to coming to UW, Brion spent 26 years working in the accounting and IT sections of three private sector firms. Concurrent with his UW and private sector positions, Brion spent 29 years as a consultant to a small group of federally funded nonprofit corporations, whose management and fund-accounting software he developed and helped maintain. Brion has a B.S. from Stanford and an M.B.A. from the UW and is actively involved in family, church, and community activities.
Joey Pauley spent nearly two decades building and leading high-performance teams. The most notable of these was a design team whose products were voted Best of the Web by Forbes magazine, and praised by the International Herald Tribune, Town & Country, and The Wall Street Journal. His specialties include designing and facilitating retreats, strategic planning, team development, and developing organizational capacity.
Today, Joey utilizes his knowledge and experience as a trusted advisor to increase individual and organizational effectiveness by offering work teams an external perspective of their group dynamics using visual maps to disentangle complicated systems. His strategic, systemic approach is both entertaining and challenging. Results include better communication, leadership, collaboration, and role clarity.
View a detailed consultant profile on Joey Pauley.
Jordan Peabody has helped dozens of organizations improve their workplace documents with his practical, hands-on writing workshops. Since 2001, he has led writing workshops for a variety of clients, including City of Seattle, Puget Sound Clean Air Agency, Department of Homeland Security, Community Transit, Western Washington University, Hillsboro Police Department, Washington State Department of Enterprise Services, U.S. Bank, NoteWorld, and others. Jordan has written and edited for both private companies and public agencies, including CCI Solutions, Tacoma Police Department, Washington State Department of Health, and Delaware Department of Health and Social Services.
Danel Phelps worked in the accounting office for a small local retail company for two years prior to graduating from the University of Washington with a B.A. in business administration in 2004. After graduation, she worked in a small public accounting office for two years before she was hired at the UW in fall of 2006. She has served in a number of capacities at the UW since then, including a stint with Housing and Food Services as an accountant 2, working in Team 4 with Grant and Contact Accounting, and her current position as the recharge analyst at Management Accounting and Analysis.
Chuck Pratt is a successful organizational leader, consultant, and instructor with more than 24 years of experience in partnering with organizations to improve work climates. His expertise is in leadership development, team building, conflict management, coaching, interpersonal skills training, group facilitation, emotional intelligence, and dialogue. Chuck has worked as a consultant for higher education, public sector, and health care clients, including UWMC, UWM, and Harborview. He earned an M.S. in instructional systems design from Utah State University. In addition to teaching quarterly courses for Professional & Organizational Development, Chuck also works with the University Consulting Alliance.
View a detailed consultant profile on Chuck Pratt
Jevon Powell is an organizational psychologist based in Seattle who has been consulting full time since 1997. He is a trusted advisor to senior management in a wide variety of industries, governmental agencies, and nonprofit organizations. His specialties include executive coaching, psychological assessments, change management, organization and strategy development, team effectiveness, and meeting facilitation.
The centerpoint of Jevon’s work is helping clients see things from new perspectives. He asks provocative questions that lead to new insights and new behaviors. His goal is to help people and organizations achieve positive and lasting change. Jevon offers courses in Lean practices, team effectiveness, facilitation, project management, change management, and other topics.
Jevon received his bachelor’s degree in psychology from California State University, Chico. He began graduate studies in organizational psychology at the University of Washington. He received his M.A. in psychology and Ph.D. in clinical psychology from the New School for Social Research in New York City.View a detailed consultant profile on Jevon Powell.
Tamara Rivet is a grant analyst in Grant Contract Accounting.
Julian Schrenzel, founder and Chief Spontaneity Officer of Improv-Alive and the Seattle Improvisation Community, has over 25 years’ experience as a professional actor, singer, corporate trainer, and teacher/practitioner of improvisation. Julian leads workshops in which people with little or no performance experience engage each other with a new and different set of tools that dramatically increase their creative/collaborative abilities. His workshops focus on whole-body listening, multi-sensual expression, teambuilding, leadership, support, change management, public speaking/presentation, and more.
M. Peter Scontrino is a graduate of Seattle University and Michigan State University. Peter is a Seattle native who has a Ph.D. in industrial-organizational psychology and is a licensed psychologist in the State of Washington. Peter has served on the faculties of the University of Washington, Seattle Pacific University, and Seattle University and has been a consultant for over thirty years. He has worked with a wide range of organizations in the application of continuous improvement and lean concepts. Specifically he has applied continuous improvement concepts in government organizations, nonprofit organizations, and manufacturing organizations. He participated in a study mission to Japan where he studied Toyota and other organizations. He has served as an examiner for the Washington State Quality Award. Peter’s work has shown him that continuous improvement tools and concepts can be used in any organization—either as an organization-wide change effort or as a focused improvement effort in a department or unit.
View a detailed consultant profile on Peter Scontrino.
Deborah Seaman has over 20 years of experience in organization and management development, specializing in organizational change, Total Quality Management, and strategic planning within higher education and health care settings. She holds a B.A. in sociology and a master’s in public health from the University of California at Berkeley. Selected projects include strategic planning in a division crossing two university campuses, involving designing systems and structures to foster and sustain integration; designing and facilitating transition sessions with staff of two merging organizations; facilitating feedback sessions and coaching members of an executive team interested in fostering greater truth-telling among themselves; and facilitating the management of a large division’s transition from providing manual transactions to using technology with clients. Past clients include medical centers and various departments at the University of Washington and Stanford University, Yale-New Haven Medical Center, the Council of Washington State University Presidents, and the U.S. Army Corps of Engineers. In addition to teaching quarterly courses for Professional & Organizational Development, Deborah also works with the University Consulting Alliance.
View a detailed consultant profile on Deborah Seaman.
Clive Shearer left Britain over 20 years ago seeking new horizons and founded a career as a facilitator, trainer, coach, and consultant. He taught his first class at the University of Washington in 1997, and says that his greatest satisfaction occurs when the people he works with gain practical workplace and lifetime lessons.
Clive teaches six quarterly classes for POD: Conflict Resolution Skills for Health Care Professionals; Difficult People and Difficult Behavior: Tips, Tactics, and Tools; Essential Training and Coaching Skills; Rapid Process Improvement; Turning Negative Emotions Into Positive Outcomes; and Stress Management. In addition, he excels at retreat facilitation and leadership coaching, offering humor, behavioral insights, and a perceptive approach to teamwork enhancement. He has led over 850 workshops and retreats and served over 375 clients, from small businesses to Fortune 500 companies. Clive’s higher education and healthcare experience is extensive, working with over 50 University of Washington, Health Sciences, and UW Medicine departments.
Clive, a published author of three books and current newspaper columnist, enjoys travel, exercise, reading, and artwork.
View a detailed consultant profile on Clive Shearer.
Jean Swarm is a human resources specialist with Human Resources Operations for the University of Washington’s Upper Campus and Bothell and Tacoma campuses.
Cass Tang, PMP, is a sought-after instructor and facilitator for project management, estimating, budgeting, risk management, meeting management, communications, facilitation, and scheduling. She graduated with a mechanical engineering degree from the University of Washington and worked for the shipbuilding, aerospace, and pulp and paper industries before transitioning to technology project management. In 2007, she started her own consulting company, All Project Solutions, Inc., serving clients globally. She has helped to stabilize and grow organizations and boards with key processes and intuitive heuristics.
Cass has taught for UW Seattle and Tacoma campuses, community colleges, and federal agencies. She uses a combination of lecture, group exercises, case studies, and assessments and is highly interactive.
Cass has extensive experience managing projects of all sizes from technology implementations, disaster recovery, construction, business case studies, and engineering and building project management organizations.
Susan Templeton is a training and organizational development consultant with Professional & Organizational Development (POD). With more than twenty years’ experience as a career counselor, trainer, facilitator, and program developer, she joined POD in 2007 to develop and provide career and employee development services and resources for UW staff and managers. She offers individual career counseling for staff, teaches quarterly courses on career and employee development topics, serves as one of the instructors for the UW’s Strategic Leadership Program, and, as a member of the University Consulting Alliance, coaches and consults with managers on staff, leadership, and team development. Her approach focuses on understanding your own and others’ strengths and styles and combining and flexing them for greater effectiveness and satisfaction in the workplace. She is certified as a Dependable Strengths Master Trainer and qualified to administer and interpret the Myers-Briggs Type Indicator (MBTI), Steps I and II. Susan earned a master’s degree in education from Harvard University with a focus on cross-cultural human development. In addition, she has a bachelor’s degree from the University of Chicago. Her non-work activities include gardening, listening to music, and collecting antique radios from the 1920s and 1930s with her husband.
View a detailed consultant profile on Susan Templeton.
Janet Tomita is a senior compensation consultant in the UW Human Resources Office of Compensation. She is a certified compensation professional (CCP) through WorldatWork (formerly American Compensation Association) and has over 25 years of experience working in compensation at state, city and regional agencies, a private utility company, a wireless communication company, and with a global consulting firm. She received her bachelor’s degree in Art from the University of Washington.
Mary Kay Voss is a results-oriented training and facilitation professional with more than 30 years of experience. As an associate at Agreement Dynamics, Mary Kay provides facilitation and training services in collaboration, facilitation, team building, and communication. She is a certified trainer in Success Signals—a communication seminar designed to assist people in recognizing and appreciating their own and others’ styles of communicating. Her recent clients have included Port of Long Beach (California), City of University Place, City of Puyallup, Seattle City Light Asset Management Department, Mill Creek Senior Center Foundation Board, Merrill Gardens, and Estate Homes, among others. Her professional experience also includes work as a financial planner and stock broker. Mary Kay served on the Mill Creek City Council from 2002-2010. Since then she has been steadily involved in community theatre. In October 2013, her co-authored book Totems of September was published. In June it received the Finalist Award from the National Indie Excellence Awards in the category of Fiction.
Randy West is the director of the University of Washington Compensation Office. He has also been the compensation consultant for Upper Campus, Bothell, and Tacoma since 2000, and for the past several years has taken an increasingly active role in compensation for Health Sciences, the School of Medicine, and UW Medicine. He reviews professional staff and classified positions, answers questions about overtime status, and assists clients with compensation aspects of reorganizations. Before he joined the UW, Randy worked in the Seattle office of a global human resources consulting firm. Since civil service reform in 2004, he has represented the Compensation Office on management negotiating teams for WFSE; WFSE Skilled Trades; Teamsters Local 117, which represents UW police officers; and WFSE-UW Police Management Association. He is a certified compensation Professional through WorldatWork (formerly the American Compensation Association) and received his professional in human resources certification through the Society for Human Resource Management. Randy received his bachelor’s degree in English from California State University, Long Beach, after beginning his studies at Western Washington University.
Susan Wilbanks is a grant analyst in Grant and Contract Accounting. She moved to Seattle in 1999 and took her first UW job in the School of Pharmacy Dean’s Office. She has also worked at Harborview Medical Center and for the Schools of Medicine and Nursing. She holds a B.S. in Economics from the University of Pennsylvania and is a published novelist under the pen name Susanna Fraser.
Jamie Wilson has worn many hats since joining Professional & Organizational Development (POD) in 1999, including her current role as senior communications specialist. Her varied duties at POD include writing marketing blurbs, web text, and newsletter articles; editing the Leading Edge newsletter and various internal and external communications; crafting marketing strategy; assisting with course planning; and overseeing program evaluations. She holds a B.A. in literature and society from University of Tulsa and completed a continuing education certificate in literary fiction through the University of Washington Extension. One of Jamie’s favorite books is a hefty nine-pound unabridged dictionary, which simultaneously improves her vocabulary and strengthens her biceps. Troubled by wrongly placed apostrophes and the lack of “comma sense” in today’s world, Jamie enjoys helping people improve their written communication skills.