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Graduate Appointee Insurance Program (GAIP)
File a Claim

Preferred Provider Claims

If you visit a preferred provider within the LifeWise network, you do not need to file a claim. Simply present your ID card at the time of service and your provider will automatically file the claim for you.

Non-Network Claims

If you visit a provider outside the LifeWise Assurance Company (LifeWise) network, you will have to file a claim for reimbursement. To file a claim, complete a claim form.

To fill out the claim form, you will need the plan number and your member ID number which can be obtained from your GAIP plan ID card. Appointees who do not know their member ID number can call Customer Service at 1-800-971-1491 to retrieve it.

Mail your claim, with a copy of the billing statement, and any related communication to:
LifeWise Assurance Company
P.O. Box 91059
Seattle, Washington 98111

Claim Status

You can check the status of a claim by visiting the secure member portal at:

First-time users will need to create a login ID and password.


Your ID card is mailed to you by LifeWise when you enroll. You can also order a temporary ID card at by logging into the secure member portal (as per log-in instructions contained in your enrollment confirmation email).

Whether you decide to print the card or wait to receive it from LifeWise, the card alone is not proof of coverage. To verify your coverage, either check with LifeWise after the 10th day of the coverage period or contact the UW Benefits Office if it is earlier in the month of coverage.

Contact LifeWise

The plan administrator, LifeWise, manages all claims and is your primary source of information regarding enrollment, coverage, and billing questions. Call a LifeWise Customer Service representative at:

1-800-971-1491 (voice)
1-800-842-5357 (TDD for hearing-impaired)