UW Information Technology

Systems Consultant

Description:

The Learning Technologies (LT) unit within UW Information Technology (UW-IT) provides consulting services and computing infrastructure to the UW community. Learning Technologies services include: client support for lecture capture and classroom response systems, student computing centers, video recording and conference facilities, and other technology-based learning spaces. In addition, LT provides technology workshops and collaborates with campus partners in support of teaching and learning with technology.

UW-IT LT is seeking a UW student Systems Consultant to provide support and administration for Mac- and PC-based systems under the care of Learning Technologies. We are looking for a team-oriented person, with a basic understanding of computer administration in a mixed Mac and Windows environment that directly supports the teaching and learning missions of the University.

Department: UW Information Technology, Learning Technologies

Job Location: Odegaard Library

Pay Rate: $15.00/hour

Application Deadline: May 5, 2017

Duties:

The LT Systems Team is responsible for deploying, maintaining, and improving the Odegaard Learning Commons computer labs located throughout Odegaard Library, two computer classrooms in Mary Gates Hall, and provides consulting services to lab managers throughout campus. The Systems team works in partnership with the Student Technology Fee Committee, the Accessible Technologies Center, UW Libraries, and other campus partners. We provide services such as image development and deployment, and manage the campus Sassafras K2 server. The Systems Consultant is a key member of the team and their duties include, but are not limited to:

  • Assist with the creation and maintenance of macOS and Windows-based disk images and application packages for deployment in our managed spaces;
  • Act as an escalation point for questions from the LT Helpdesk in OUGL;
  • Participate in hardware deployments and equipment moves;
  • Ensure proper machine cabling and presentation;
  • Ensure that standards of aesthetics and usability are maintained;
  • Perform basic hardware maintenance;
  • Maintain an accurate hardware and software inventory;
  • Remain informed of security issues as directed by supervisor;
  • Collaborate with LT Team Leads and full time staff on project work;
  • Maintain documentation on policies and procedures;
  • Maintain product knowledge base;
  • Other duties as assigned

Requirements:

  • Intermediate knowledge of use and troubleshooting of current versions macOS and Windows;
  • Ability to assess technology needs, troubleshoot, and offer relevant solutions; ability to independently research computing issues and apply problem-solving skills to them;
  • Candidates must: work well as a member of a team and independently; communicate effectively both verbally and in written form with colleagues and clients; have a demonstrated ability to work with minimal supervision; exercise good judgment; and meet deadlines.

Desired Experience:

No prior work experience is required, however, the following is desired:

  • Familiar with disk imaging concepts;
  • Familiar with legacy versions of macOS and Windows;
  • Familiar with server administration
  • Understanding of computing, networking, and internet basics such as:
    • Office Suite
    • DHCP, DNS, TCP/IP
    • Mac and PC hardware
  • Familiar with network concepts,  and different cable types and connectors

Terms:

Applicants must be enrolled at the UW and be in good standing with six credits or more of coursework. Applicants are eligible to work up to 19.5 hours per week, and are required to work a minimum of 12 hours per week. Our standard hours are Monday through Friday between the hours of 8am and 5pm, with occasional night and weekend work as needed. Applicants must be able to make a three (3) quarter commitment to this position.

Preference may be given to applicants who are available to work during Summer, 2017 quarter.

Employment is contingent on the satisfactory completion of a background check.

How to Apply:

Cover letter and resume required. Upload files in PDF or DOC format to: https://catalyst.uw.edu/collectit/dropbox/lratclif/39972