Introduction
The essence of any good technology organization is good people. Enhancing employee satisfaction is essential to UW-IT’s ability to attract and retain the high-caliber people needed to deliver high-quality information technology services and support to the UW community. Toward that goal, UW-IT conducted an employee satisfaction “organizational pulse” survey in December 2011. All UW-IT staff members were asked to provide feedback on 11 themes that comprise an exemplary organization. This “organizational pulse” survey was designed to provide a quick snapshot of employee satisfaction as a follow-up to a more extensive employee satisfaction survey conducted in 2009. This section summarizes the results of the survey, which give a "pulse of the organization" and are being used to develop an action plan to enhance employee satisfaction.
To continue its efforts to measure employee satisfaction, UW-IT conducted a more extensive organizational pulse survey in December 2012. Results will be posted soon.
Metrics
Employee "Organizational Pulse" Satisfaction Survey
The following graphs show the survey results.
Action Plan
In response to the survey, UW-IT’s leadership team is developing an action plan for improvement. While the plan is still under development, some key components already identified and underway, as of March 2012, include:
- Launching a pilot leadership development program in June 2012 to develop leadership skills throughout the organization.
- Developing an inventory and assessment of tools currently in use across UW-IT as a first step toward identifying a common set of tools for staff to improve efficiency and effectiveness.
- Continued enhancements to UW-IT’s intranet to make it a better, more useful resource for staff.
- Continued improvements to internal communications efforts, including increased frequency of all-staff Town Halls and better communications planning to improve cascading of information throughout the organization.
