Metrics: Employee Satisfaction

Introduction

The essence of any good technology organization is good people. Measuring employee satisfaction—and then taking steps to enhance it—is essential to attracting and retaining the caliber of staff needed to deliver high-quality IT services to the UW community.


UW-IT measures employee satisfaction annually through an anonymous survey that asks staff to rank factors that make an exemplary organization. UW-IT senior leadership then develops an action plan based upon the results. The 2013 results and action plan for 2014 are below.

December 2013 survey results

The most recent staff survey was conducted in December 2013. About 37 percent of staff (256 employees) completed the survey, rating 16 aspects of an exemplary organization on a nine-point scale. Staff ranked each aspect from strongly disagree to strongly agree. The results show positive ratings in all aspects, with the highest scores in pride in work, empowered staff, and work and life balance.

Legend and rankings

The numbers inside the circles show the averages from all responses for each aspect.

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survey results graph

 

Action plan for 2014

In response to the survey, UW-IT’s senior leadership team developed an action plan for 2014 focused on achieving six major goals:

  1. Increase staff understanding, knowledge and use of the Dynamics AX financial management system and UW Connect service management system, both new tools being used by UW-IT staff
  2. Clarify roles and responsibilities of different types of managers, including functional manager, service manager and project manager
  3. Increase understanding of internal and external governance
  4. Implement a resource planning process
  5. Identify a core set of required tools for staff, and provide training
  6. Provide increased transparency using improvement and organizational metrics

 

Key improvements from previous action plans

The following organizational improvements have been made in response to previous action plans:

  • Offer workshops in such areas as presentation excellence, communications and staff retention
  • Support an organization-wide Recognition Committee to recognize staff contributions
  • Launch a Leadership Development Program to advance professional growth
  • Implement quarterly “Leap Forward” days to encourage innovation, collaboration and creative thinking
  • Implement “No Meeting” days to allow staff to focus on their work
  • Establish a new Organizational Development unit to recognize the importance of this work

 

Archive: See UW-IT's 2012 Organizational Pulse survey results and action plan.