UW Information Technology

IT Infrastructure

IT Infrastructure provides system design, system management, software engineering and operational support for academic and administrative systems, the University’s wired and wireless networks, telecommunications services, departmental IT and the UW-IT organization.

This division additionally supports the state K-20 Education Network and national and international networks, including the Pacific Northwest Gigapop, Internet2 and others.

This division is responsible for:

  • IT Infrastructure Services: Responsible for major infrastructure services, including Data Centers, Data Networks (wired and wireless), Identity and Access Management, Infrastructure Tools, Servers and Storage, and Phones and Voice.
  • Network Programs: Oversees UW-IT’s diverse and collaborative contributions for the strategy, design, and operations of critical technology infrastructure for our major network partners, including K-20 Education Network, Pacific Northwest Gigapop and UW Medicine.
  • IT Operations: Operates and maintains the networks that support the UW and Network Programs. This includes activating network and phone ports, installation and support of switches, wireless access points, optical networking gear, and routers. We also provide telephony support and fiber management. This unit includes the Network Operations Center that provides 24x7x365 network monitoring and troubleshooting.
  • Service Management Office: Implements IT Service Management as a best practice framework to ensure alignment of UW-IT services with the University’s current and future needs. This includes the development and continual improvement of ITSM roles, processes and tools.
  • Workforce Strategy and Development: Ensures a holistic strategy for recruiting, developing, managing, retaining and redeploying ITI’s workforce to maximize effectiveness in support of strategic business priorities.

CONTACTS

Brad Greer
Associate Vice President and Chief Technology Officer
Email | 206-685-4179
UW Mailbox: 354843

Jamie Palermo
Executive Assistant to the Associate Vice President and Chief Technology Officer
Email | 206-543-8827
UW Mailbox: 354844