UW Information Technology

Moving forward

Highlights of UW-IT’s major initiatives for FY 2017

A look at just some of UW-IT’s key initiatives for FY 2017 to support the work of the University, organized by UW-IT’s seven strategic goals.

1. Enable Innovative Teaching & Learning

  • Complete implementation of Academic Explorer, Pivot and other tools to help students more easily discover degree programs and co-curricular activities that support their interests and aptitudes.
  • Provide a more seamless traditional, hybrid and online learning experience through best-practice templates and data-driven instructional design tools for using Canvas, Panopto and related teaching technologies.
  • Implement Civitas and other predictive analytics software that use data from student systems and teaching and learning tools to increase student success and retention, and decrease time to graduation.
  • Offer data on course demand and tools that administrators, advisors and students can use to improve academic planning.
  • Develop design standards for modern classrooms that can be rapidly incorporated into classroom renovation and construction projects to support best practices for teaching and learning.
  • Release a captioning service for faculty to ensure accessibility of video content for all students and instructors.

2. Support World-Class Research

  • Deliver Next-Gen Hyak, the UW’s high-performance computing cluster, with faster, newer processors that significantly boost performance for research needing on-campus supercomputing.
  • Expand the Cloud and Data Solutions program, in partnership with the eScience Institute, through increased outreach to researchers to guide them toward the most appropriate, cost-effective commercial cloud resources.
  • Complete enhancements to the tape storage system to support petabyte-scale archive and backup needs, improving ability for research data to be shared.
  • Enhance SQLShare for wider use in research and classrooms, enabling researchers and students to use SQL and relational databases without needing to install and configure a database.

3. Modernize Information and Business Systems

  • Complete configuration, testing and launch of new Workday HR/Payroll system; move forward with a comprehensive change management program to prepare the University for change; and initiate a new Integrated Service Center to provide a central place for support.
  • Establish the foundation for a successful Finance Transformation Program to improve finance business processes and eventually replace legacy systems by assessing near- and long-term opportunities for business process enhancements, and by creating a shared project portfolio for existing central finance systems.
  • Add new data to the Enterprise Data Warehouse to support key enterprise metrics; continue to roll out Tableau software; and expand UW Profiles with more institutional dashboards, reports and cubes, all in support of more strategic decision making at UW.
  • Expand enterprise document management and business process workflow offerings, and complete implementation of an enterprise eSignature service to enable more efficient UW business processes.
  • Support timelier admissions to the UW, faster financial aid distribution and improved management of scholarships by leading Enrollment Services modernization projects, including for Undergraduate Admissions and Financial Aid, and by implementing the simplified, multi-institution “Coalition Application.”

4. Provide Access to Excellent Infrastructure

  • Expand cloud offerings by deploying shared, scalable private cloud solutions to replace aging server and storage infrastructure; continue efforts with UW departmental IT groups to improve efficiency by aligning and sharing campus IT infrastructure; and leverage public cloud capabilities for speed, resilience and cost reduction.
  • Improve wireless speed and performance by completing the wireless network refresh, and continuing to update underlying wireless infrastructure to support the growing number of mobile devices on the network, higher bandwidth demands and customized wireless services.
  • Deliver new, improved account self-service tools to provide simplified user account and group management, making it easier for individuals to find, activate and manage services such as email, file storage, blogs and groups, enhancing user convenience and reducing institutional risk.
  • Participate in Internet2 TIER (Trust and Identity in Education and Research) initiative to replace local identity infrastructure with cost-effective, community-sourced or commodity solutions, as appropriate, to support national and international collaboration.

5. Enhance Collaboration

  • Continue to expand services in cloud-based collaboration platforms, offering users the benefits of high-value, integrated and more rapidly adopted commercial solutions.
  • Continue to modernize email systems to the latest web-based integrated collaboration tools, moving users of on-premise email to more feature-rich cloud services, reducing barriers to collaboration and enabling people to collaborate anywhere, anytime and with anyone.

6. Reduce Enterprise Risk

  • Improve incident detection methods and tools, network visibility and traffic analysis, supporting more proactive incident detection based on better situational awareness and information.
  • Deliver encrypted Wi-Fi access for all UW users to enhance security by reducing over-the-air network intrusion incidents.
  • Enable multi-factor authentication and scalable privacy solutions to strengthen security of the UW’s online resources and reduce account compromises.
  • Complete final phase of the Geographic Resiliency Program, including comprehensive recovery testing, to ensure critical UW administrative functions can be quickly recovered after a disaster.

Online customer service satisfaction survey on a digital tablet

7. Better IT Management

  • Continue to roll out UW Connect Service Management tool to UW departments, including the new Integrated Service Center for the HR/Payroll Modernization program, providing a more cohesive customer service experience.
  • Increase the frequency of UW-IT Customer Experience surveys in coordination with other UW surveys, to gather customer input as an essential part of improving UW-IT services.
  • Redesign the UW-IT Service Catalog and customer support tools to be more intuitive, customer-focused and user-friendly, making it easier to find and access UW-IT services while also expanding UW-IT’s capacity to support new services.
  • Streamline the process for UW customers to acquire licensed software, and make centralized “UWare” location more comprehensive.