The UW Emergency Management team is continuously looking for ways to improve, and uses a scorecard to keep track of current progress. Some core focus areas include fiscal accountability, internal process improvement, customer service, and employee learning & growth.
Since 2004, we have used the nationally-recognized Balanced Scorecard approach to set, record and strategically measure our progress in tracking our goals and objectives as they relate to many of our primary activities.
A copy of our current quarterly balanced scorecard results can be found by clicking here. Results are posted within 2-weeks of the close of the prior quarter to ensure timely reporting and to allow staff to develop strategies for the next quarter to address any issues that were reported in the last 3-months.
We report and post our results on a quarterly basis to track our progress and determine if any changes are needed to address deficiencies or shortcomings. In addition, we work with staff and stakeholders to regularly evaluate and re-assess current measures and adjust targets and goals to ensure that our program is meeting the needs of our customers with the current resources provided.