University Services Renewal
USER Approach
a description of user centered design at the University of Washington
Prepared by Juliette Yamane in April 2003
ABOUT THE AUTHOR
Juliette Dong Yamane served as
a team
facilitator for the USER Project from 2000 to 2002. A graduate of Harvard University and the University of WA Business
School, her expertise is in management and team facilitation in government and non-profit organizations. She wrote this
article in April 2003.
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