|
|
 |
Who will benefit?
Who will participate?
Who will be involved?
Who will make decisions?
Empowered? Experienced?
|
|
Defining the
Project Scope |
|
|
What do our users need?
What needs are top priorities?
What needs are important but; can be included in later phases?
|
|
|
|
|
How can we get users information when and where they need it?
How can we streamline?
What about policies and procedures?
What would the new process ideally look like?
Measurable objectives? Other objectives?
|
|
|
|
|
What technical tools can assist us?
Creating the technical tools
Testing with Users
Pilot tests, feedback sessions
|
|
|
|
|
Train Users
Roll out new Process
Obtain User Feedback
Establish on-going support needs
|
|
|
|
|
Collect Data on pre-defined measures
Evaluate success
Incorporate continuous improvement
|
