The Office of Information Management (OIM) applies user-centered design practices to: Involve users throughout the product lifecycle Understand users, their needs, and their capabilities Design usable products that complement the users' work process and environment

The OIM User-Centered Design (UCD) group provides free services to staff to help them create usable products.

Services we offer:

• Join a team at the start and help throughout a project
• Use selected UCD methods to provide user information and evaluate products
• Coach staff who wish to do their own UCD work
• Give presentations about UCD and usability testing
• Provide a tour of the usability lab in Mary Gates Hall
• Assist with user interface or information design

To inquire about or request UCD services, contact the UCD group.