1. Check the one that best describes you:
2. Class
3. Sex
4. Age ____________
5. Ethnic group (optional)
6. Have you declared a major?
7. If yes, which major? ______________________________
8. How would you rate the friendliness, knowledge and effectiveness of the FRONT-COUNTER STAFF and the RECEPTIONIST? Please be specific.
9. If you had an appointment, about how long did you have to wait to get an appointment with an adviser?
10. If you dropped in, about how long did you have to wait to see an adviser?
11. How often, including this most recent visit, have you talked with this adviser in the past year?
12. What was the main purpose of this visit?
13. What other topics, if any, do you remember discussing during your visit?
14. About how long was your visit?
15. For each of the following items that applies to this visit with an adviser, circle the number which corresponds to your evaluation using the following scale. Be sure to indicate "NA" if the item does not apply to this visit with your adviser.
Professional Manner
4 - 3 - 2 - 1 - 0 - NA --- Adviser showed genuine interest and concern.
4 - 3 - 2 - 1 - 0 - NA --- Adviser listened carefully to what you had to say.
4 - 3 - 2 - 1 - 0 - NA --- Adviser made you feel comfortable and at ease.
4 - 3 - 2 - 1 - 0 - NA --- Adviser respected your opinions.
4 - 3 - 2 - 1 - 0 - NA --- Adviser respected your individual circumstances.
Knowledge
4 - 3 - 2 - 1 - 0 - NA --- Adviser was knowledgeable about the University's majors and degree requirements.
4 - 3 - 2 - 1 - 0 - NA --- Adviser was knowledgeable about educational opportunities and how to plan for them.
4 - 3 - 2 - 1 - 0 - NA --- Adviser was knowledgeable about campus resources and services, such as the Student Counseling Center, internships, etc.
4 - 3 - 2 - 1 - 0 - NA --- Adviser was knowledgeable about UW policies and procedures, such as regulations about adding and dropping classes.
Effectiveness
4 - 3 - 2 - 1 - 0 - NA --- Adviser helped you resolve the problem or question about which you asked for help.
4 - 3 - 2 - 1 - 0 - NA --- Adviser helped you achieve a realistic understanding of the options available to you.
4 - 3 - 2 - 1 - 0 - NA --- Adviser helped you gain confidence in your decisions.
Overall rating of adviser
4 - 3 - 2 - 1 - 0 - NA
16. In general, did you get the help you needed?
17. Would you consult this adviser again, or would you recommend this adviser to someone else with needs similar to yours?
18. Please comment or make suggestions on any positive or negative aspects of your visit with your adviser:
19. Do you have any suggestions which might improve the quality and accessibility of our advising?
Return completed questionnaire to:
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University of Washington
Undergraduate Gateway Center
Prepared by UW's Association of Professional Advisers and Counselors
advice@u.washington.edu
February 2001