Instructor Class Description

Time Schedule:

• Summer Quarter 2008
• Autumn Quarter 2008

David K. Farkas
T C 407
Seattle Campus

Software User Assistance

Concepts and skills for preparing manuals, online help systems, performance-support systems, and other forms of locally stored and Web-based software user assistance. Includes principles of human-computer interaction, usability evaluation, and the software-development process. Students create both end-user and developer documentation. Prerequisite: T C 310. Offered: Sp.

Class description

In TC 407, Software User Assistance, students learn the principles and skills for designing and creating online help systems, print manuals/PDF, wizards, tutorials, and other forms of user assistance for desktop and Web-based software applications. The course also covers programmer (SDK) documentation.

Student learning goals

General method of instruction

Lecture and discussion plus small-group activities. Students will create a help system as a course project, possibly working in groups.

Recommended preparation

TC 310 recommended. TC major, or permission of instructor.

Class assignments and grading

Please see course website.

Please see course website.

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Modified:June 21, 2008