No Authorization Page Displays but User Has Access

If a user has logged into a non-SAGE application that requires authentication (such as financial applications) with a generic or group NetID, and then attempts to access SAGE, they may see the “Whoops!” authorization page.

The clue to the issue is that the user’s name will not appear in the SAGE page header.

Workaround

To resolve this, the user can either use a separate browser for SAGE or they can close all browser windows and re-open to clear the earlier credentials.