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eRA Commons & ASSIST Unavailable December 21-22

Posted on November 18, 2013 at 8:59am

eRA Information: eRA Commons and ASSIST Unavailable December 21-22 for Maintenance

Monday, November 18, 2013


In the interest of giving you as much advance notice as possible for planning purposes, we would like to give you a heads up on scheduled maintenance in December.


All eRA systems, including eRA Commons and ASSIST will be unavailable during this time:


·         From 2 p.m. ET on Saturday, Dec. 21 to 4 a.m. ET on Sunday, Dec. 22

This downtime is to upgrade critical network infrastructure at the NIH.


·         Please note as well, the eRA maintenance normally scheduled for December 7-8 has been cancelled.


We will send a reminder closer to the date. Sorry for any inconvenience. 


eRA Communications

Division of Communications and Outreach

NIH Office of Extramural Research


Questions? Please contact the eRA Help Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469, TTY: 301-451-5939; or email helpdesk@od.nih.gov. The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET


Help us improve our communications; send your suggestions and feedback to eRACommunications@mail.nih.gov or call 301-435-8185.


To read other recent articles and messages, please visit our Latest News page at http://era.nih.gov/news_and_events/index.cfm.


Check out the eRA Training pages for eRA Commons demos, presentations and FAQs

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