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Office of Sponsored Programs (OSP)


eRA Commons & ASSIST Offline – March 23rd

Posted on March 14, 2013 at 9:21am

eRA Commons and ASSIST will be offline overnight during the weekend of March 23-24, as eRA upgrades a specialized database that stores user names and passwords for user authentication.


The upgrade is designed to improve recent log-in issues with eRA programs experienced by users.


eRA Commons and ASSIST will be unavailable starting at 10 p.m. Saturday, March 23 until 5 a.m. Sunday, March 24.


We are sorry for any inconvenience. 


eRA Communications

Division of Communications and Outreach

NIH Office of Extramural Research


Questions? Please contact the eRA Help Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469, TTY: 301-451-5939; or email helpdesk@od.nih.gov. The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET


Help us improve our communications; send your suggestions and feedback to eRACommunications@mail.nih.gov or call 301-435-8185.


To read other recent articles and messages, please visit our Latest News page at http://era.nih.gov/news_and_events/index.cfm.


Check out the eRA Training pages for eRA Commons demos, presentations and FAQs

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