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Announcements

eRA Commons Email Notification Issue Occurring - Track Status Through eRA Commons

Posted on August 9, 2011 at 7:49am

Tuesday, August 9, 2011

 

Dear grant community,

 

The e-mail notification that the eRA system automatically sends to grant applicants after the application viewing window elapses (see sample e-mail at the end of this message) is not being sent under certain conditions. Applicants who submitted on Friday, August 5 will not receive the e-mail notification that would, under normal conditions, be sent to them on midnight this evening (Tuesday, August 9), alerting them that their application has moved forward for additional processing and funding consideration.

 

Cause:

The eRA system automatically forwards electronic grant applications to NIH staff two business days after the assembled application image is made available in eRA Commons. When the system has to handle an extremely high volume of applications, the process fails, and eRA staff must intervene manually in order to make the applications available to NIH staff for funding consideration. When this occurs, the ‘auto verified’ e-mails are not being sent to applicants. This issue does not affect any other eRA notifications that are sent throughout the electronic application process.

 

Corrective Action:

We are monitoring our systems closely and ensuring that all applications move forward for funding consideration after the application viewing window elapses. We will correct this issue during our software release this fall.

 

What can you do?

Although you may not receive an e-mail, your application status is available through eRA Commons. During the application viewing window, the eSubmission Status will display as ‘Pending Verification’. Once the application viewing window elapses and the application has moved forward for funding consideration, the eSubmission Status will change to ‘Submission Complete’.

 

 

eRA Communications

Division of Communications and Outreach

NIH Office of Extramural Research

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