iSTAR: Organizational Improvement
Questions / Comments
For any questions or comments please contact research@uw.edu.
iSTAR (Improving Service to Advance Research)
Our mission is to create an outstanding climate of support for UW researchers. We prioritize and launch projects that minimize researchers and research administrators' burden, help increase research capabilities across this university, and improve service to advance research (iSTAR). We work closely with our research partners on key projects that increase automation and standardization of processes. This dashboard reflects our work through the iSTAR initiative.
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Aligned with our strategic goals,
- Add value to the overall research experience
- Achieve operational excellence
- Attract and retain top diverse staff
- Add value to the UW
the Office of Research and its units:
- Conduct regular surveys to obtain customer and employee feedback
- Hold quarterly OR leadership meetings
- Hold annual half-day leadership retreats
- Formulate strategic unit-specific goals for the upcoming year
- Measure critical unit functions and updates the organization's metrics dashboard quarterly
- Have active teams made up of management and staff addressing unit organizational improvement efforts on an ongoing basis
Through this work, the Office of Research remains committed to our strategic goals, mission and vision to "create an outstanding climate of support for University of Washington researchers, broadly enabling stellar research advances."
2013 First Quarter Highlights
- HSD Turn-around time for new, full IRB applications is at its lowest since metric counts began
- OSP subcontracts turn-around time was below 3 days for the 6th straight quarter
- ORIS improved compliance for UW with FIDS
- ORIS’ Limited Submission Tool created efficiency gains for campus
- CPMG recently helped UW PIs submit 3 multi-million dollar grants
Customer Service
Measures our effectiveness in the area of customer service, our highest priority.
Staff Learning and Development
Tracks staff learning and development.
Operational Excellence
Establishes baseline data and measurement of our internal business processes.
Resource Optimization
Tracks efficiency increases, cost reduction and project effectiveness.



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