eRA Reminder: eRA Commons, ASSIST Will Be Offline Memorial Day Weekend For Unicode Upgrade
Thursday, May 8, 2014
This is a reminder that all systems, including eRA Commons and ASSIST, will be unavailable over the Memorial Day weekend. The systems will be brought down at 9 p.m. on Friday, May 23 and are expected to be restored to service by Tuesday, May 27 at 7 a.m.
Original message below sent Wednesday, March 12, 2014 at 9:58 AM ET
eRA Information: eRA Commons, ASSIST Will Be Offline Memorial Day Weekend
Wednesday, March 12, 2014
In the interest of giving you as much advance notice as possible for planning purposes, we would like to let you know about an extended downtime that eRA has currently scheduled for the Memorial Day weekend in May 2014.
All systems, including eRA Commons and ASSIST will be offline while our systems are upgraded and the information in the databases will be converted to support Unicode compatible data.
Unicode is a computing standard that allows systems to handle virtually any type of text expressed in the world’s writing systems. As a result of this upgrade, eRA systems will be able to accept Greek characters as they appear in the original scientific text submitted by grantees. For instance, Greek characters will now appear in progress reports without resulting in garbled text.
We will share more details about the downtime in May as the date approaches.
We are sorry for any inconvenience this may cause.
Division of Communications and Outreach
NIH Office of Extramural Research
Questions? Please contact the eRA Help Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469, TTY: 301-451-5939; or email firstname.lastname@example.org. The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET
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